Team Manager - Account Transfers (Fintech)

Location: Flexible hybrid schedule at 483 Bay Street in Toronto, moving to 3 Robert Speck Parkway in Mississauga approximately in late 2026. Current Canadian work authorization is required.

Salary: CAD 70,000–100,000 annual base salary plus a discretionary performance bonus.

Company

Fidelity Clearing Canada provides trade execution, clearing, custody, and back-office support services to Canadian brokerage firms and registered Portfolio Managers.

What you will do

• Manage daily Account Transfers operations, workloads, processing queues, and service-level objectives.
• Provide operational expertise, problem resolution, training, analysis, reporting, and oversight.
• Develop supervisory procedures, strengthen regulatory and risk controls, and participate in internal and external audits.
• Coach, train, and provide feedback to employees while ensuring access to the required tools and knowledge.
• Support business, resource-planning, onboarding, and divisional projects as a subject matter expert and project lead.
• Collaborate with Operations managers, senior management, custodians, and third-party vendors to resolve issues and improve transaction processing.

Requirements

• 3+ years of experience in financial services, brokerage operations, or customer service.
• Strong customer service orientation, written and verbal communication, organization, and ability to manage complex tasks.
• Experience managing, coaching, training, mentoring, and motivating people.
• Ability to build relationships with customers, team members, senior stakeholders, and external partners.
• University degree or equivalent work experience.
• Current Canadian work authorization is required.

Nice to have

• Completion of the Canadian Securities Course.
• French bilingualism.

Culture & Benefits

• Flexible hybrid working arrangement.
• RRSP contribution after six months of employment, with no employee matching required.
• Discretionary performance bonus.
• Inclusive workplace with accommodations available during the application process.
• Opportunities for professional growth and development.

Hiring process

• Only selected applicants will be contacted for an interview.
• Accommodation is available on request during the selection process.