Team Lead (iGaming)

TL;DR

Team Lead (iGaming): Leading and managing a Portuguese-language sales team focused on customer conversion, deposits, and retention with an accent on performance management and agent coaching. Focus on driving commercial growth through data-driven KPIs and optimizing sales activities in the Portuguese market.

Location: Must be based in Portugal or Eastern Europe

Company

hirify.global is hiring on behalf of a partner operating in the iGaming sector.

What you will do

• Lead, inspire, and manage a team of up to 15 Sales Agents.
• Take full ownership of the team's commercial performance, customer conversion, and deposits.
• Coach agents to success and drive continuous improvement through accountability.
• Utilize KPIs and dashboards to manage daily performance.
• Drive retention-driven sales activities to exceed targets.

Requirements

• 2+ years of experience leading sales or call center teams of 10+ people.
• Native or fluent Portuguese and good working English.
• Strong analytical skills and confidence working with performance metrics.
• Proven ability to coach, motivate, and develop high-performing sales teams.
• Must be based in Portugal or Eastern Europe.

Nice to have

• Experience in iGaming, sales, or customer retention.

Culture & Benefits

• 100% fully remote work.
• Competitive salary with performance-based bonuses.
• Full onboarding and ongoing leadership development.
• International, supportive, and high-performance working environment.
• Clear opportunities for career growth within the business.