Senior Product Designer (Customer Success)

TL;DR

Senior Product Designer (Customer Success): Designing end-to-end post-purchase experiences and AI-augmented service solutions with an accent on complex ecosystem coordination and user-centered experimentation. Focus on driving product strategy for delivery, returns, and support journeys while balancing business constraints with seamless user interactions.

Location: Must be based in Europe

Company

hirify.global is a remote-first product organization leveraging AI-powered matching to connect talent with strategic design roles.

What you will do

• Lead the design of end-to-end post-purchase journeys including order tracking, repairs, and returns.
• Shape intuitive interactions for AI-augmented customer service solutions across conversational and human touchpoints.
• Prioritize strategic product opportunities using customer research, data, and iterative experimentation.
• Collaborate with product managers and engineers to ensure consistency across complex multi-partner ecosystems.
• Advocate for customer-centric decisions by testing assumptions and validating solutions against measurable outcomes.
• Balance user needs with operational, technical, and logistics constraints.

Requirements

• Minimum 5 years of experience in digital product design with ownership from discovery to delivery.
• Based in Europe with the legal right to work.
• Fluent professional English required.
• Proven ability to thrive in ambiguous environments using iterative design and user feedback.
• Strong proficiency in applying AI tools to enhance design workflows.
• Experience designing across complex systems involving multiple teams or external platforms.

Nice to have

• Experience designing customer support, e-commerce, or AI-assisted experiences.
• Proficiency in German.

Culture & Benefits

• Fully remote role with flexible working hours and high autonomy.
• Dedicated learning budget for professional development and courses.
• Access to mental health support and professional coaching services.
• Regular internal workshops and cross-functional knowledge-sharing sessions.
• Company-wide team gatherings and office weeks held several times per year.
• Inclusive, feedback-driven culture focused on innovation and ownership.