Senior Product Designer (Customer Success)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Product Designer (Customer Success): Designing end-to-end post-purchase experiences for a remote-first product organization with an accent on delivery, returns, and AI-powered service interactions. Focus on driving product strategy through experimentation, cross-functional collaboration, and solving complex ecosystem challenges.
Location: Must be based in Europe
Company
is a remote-first product organization focused on building seamless customer journeys and AI-augmented service experiences.
What you will do
- Lead the design of end-to-end post-purchase journeys including order tracking, returns, and repairs.
- Shape user experiences for AI-augmented customer service solutions and conversational interfaces.
- Identify and prioritize strategic product opportunities using data, research, and experimentation.
- Collaborate with product managers and engineers to ensure consistency across complex service ecosystems.
- Advocate for customer-centric design decisions and validate solutions through iterative testing.
- Balance user needs with technical and operational constraints across multiple partner platforms.
Requirements
- Minimum 5 years of experience in digital product design with end-to-end ownership.
- Must be based in Europe with the legal right to work.
- Fluent professional English required.
- Proven ability to thrive in ambiguous environments using experimentation and user feedback.
- Strong proficiency in applying AI tools to enhance design workflows.
- Experience designing across complex systems involving multiple teams or external platforms.
Nice to have
- Experience designing customer support, e-commerce, or AI-assisted experiences.
- Proficiency in German.
Culture & Benefits
- Fully remote role with flexible working hours and high autonomy.
- Dedicated learning budget for professional development and coaching.
- Regular internal workshops and cross-functional knowledge sharing.
- Company-wide team gatherings and office weeks held several times per year.
- Inclusive, feedback-driven culture focused on innovation and ownership.
- Optional access to modern office environments for hybrid collaboration.
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