Customer Success Manager

Location: On-site in Toronto, Canada

Company

Legora redefines legal work with an AI-native workspace trusted by 1,000+ customers globally, including top law firms and financial institutions, scaling to $100M+ ARR with teams across Europe, North America, and APAC.

What you will do

• Own relationships with strategic, often global, clients headquartered in North America, managing accounts generating 7 to 8 figures ARR.
• Lead commercial negotiations and collaborate with Leadership, Product, Marketing, and Engineering teams.
• Drive onboarding and implementation ensuring seamless deployment and strong foundations.
• Promote platform adoption through enablement, success planning, and executive engagement.
• Act as strategic advisor to legal teams, uncovering new use cases and influencing internal resourcing.
• Manage a small team dedicated to strategic client portfolio with global reach.

Requirements

• Must have 10+ years experience in Customer Success, Account Management, or Management Consulting in high-growth, high-stakes environments.
• Proven track record managing complex, strategic accounts with ARR > $2mm and into 8-figures.
• Direct management experience with responsibility for team performance and development.
• Experience working with legal teams or regulated industries; legal tech experience is a strong plus.
• Exceptional change, project, and stakeholder management skills for complex implementations.
• High emotional intelligence and executive presence with excellent communication skills.
• Passion for in-office collaboration; must be in-office 5 days per week in Toronto.

Culture & Benefits

• Global collaboration with teams and clients across Europe, APAC, and North America.
• Competitive salary and comprehensive benefits package.
• Meaningful work shaping how thousands of lawyers use AI daily.
• Ambitious, in-person work environment in Toronto designed for builders.