Platform Specialist (Legal AI)

Location: On-site in New York City, USA

Company

Legora is a legal AI product company redefining legal workflows with an AI-native workspace trusted by 1,000+ customers globally, including top law firms and financial institutions.

What you will do

• Own and resolve the hardest technical escalations through rigorous log, data, and system analysis.
• Validate platform behavior pre-release and identify divergences from specifications.
• Detect systemic events and coordinate incident responses for Sev1 and Sev2 incidents.
• Serve as AI subject-matter expert on platform behavior and output quality.
• Represent support function in product and engineering discussions to improve diagnostic tooling and platform reliability.
• Mentor specialists and review escalations as a final filter.

Requirements

• Location: Must be able to work on-site in New York City, USA
• Experience in technical support, solutions, or platform specialist roles with strong technical skills.
• Expertise in root cause analysis using logs, data, and system-level investigation.
• Understanding of LLM and AI system behaviors and failure modes.
• Ability to communicate technical findings clearly across cross-functional teams.
• Composure under pressure managing major escalations alongside customer-facing teams.

Nice to have

• Background in legal AI, document processing, or retrieval-augmented systems.

Culture & Benefits

• Global collaboration with teams and clients across major legal markets.
• Meaningful work shaping AI adoption in leading legal teams.
• Competitive salary and benefits package.
• In-person work environment designed for ambitious builders.