Product Experience Specialist (AI)

Location: On-site in Stockholm or Lund, Sweden

Company

Lovable is a fast-scaling AI company that enables anyone to build software regardless of their technical background.

What you will do

• Own user problems end-to-end, solving issues with speed and escalating to engineering when necessary.
• Improve the internal support stack by updating the knowledge base and designing smarter workflows.
• Act as the voice of the customer by continuously feeding front-line feedback into the product team.
• Expand your scope of responsibility within the company and the user community as you build trust.

Requirements

• Must be based in or be able to work on-site in Stockholm or Lund.
• Recent graduate with a bachelor's or master's degree.
• Strong analytical problem-solving skills and the ability to systematically break down complex situations.
• Proactive mindset with a drive to spot problems and implement improvements independently.
• Precise and warm communication skills for user replies, bug reports, and internal documentation.

Nice to have

• Experience in B2C SaaS support using tools like Intercom.
• Hands-on experience with Lovable, Claude, or similar AI tools.

Culture & Benefits

• High-velocity environment within a small, talent-dense team.
• Culture of extreme ownership and low-ego collaboration.
• Opportunity to work at the forefront of a foundational shift in software creation.
• Rapid growth potential and increasing responsibility.