Applicant Operations Specialist (Healthcare)

TL;DR

Applicant Operations Specialist (Healthcare): Guiding prospective patients through the onboarding process from initial inquiry to appointment booking with an accent on seamless intake experiences and accurate documentation. Focus on conducting virtual patient consultations via Zoom, managing patient data in CRMs, and coordinating scheduling to optimize patient conversion.

Location: Remote (Must be based in the Philippines)

Salary: $1,200 - $1,400 USD/month

Company

hirify.global connects top global talent with high-growth US and EU startups.

What you will do

• Guide prospective patients through the onboarding process from initial inquiry to appointment booking.
• Conduct virtual patient consultations and intake calls via Zoom or equivalent platforms.
• Accurately document patient information and manage follow-ups across CRM and patient management systems.
• Coordinate scheduling and ensure a smooth transition into clinical care.
• Handle medical insurance inquiries and verify patient information.

Requirements

• 2+ years of experience in patient intake, telehealth, or patient-facing healthcare operations.
• Proven experience leading live patient-facing video consultations.
• Hands-on experience with CRM, scheduling, or patient management software.
• Proficiency with Google Workspace and team communication tools like Slack.
• English: C1+ (CEFR) required for voice and video consultations.
• Location: Must be based in the Philippines.

Nice to have

• Background in US healthcare administration or telehealth operations.
• Familiarity with EHR/EMR systems.
• Experience with patient conversion and enrollment processes.
• Experience with workflow tools like Asana, Notion, or ClickUp.

Culture & Benefits

• Fully remote work arrangement within the Philippines.
• HMO coverage for full-time employees after 3 months.
• Generous PTO in accordance with company policy.
• Direct mentorship from international industry experts.
• Incentives for maintaining CRM hygiene and timely reporting.

Hiring process

• Initial application and screening.
• Skills assessment and Topgrading interview.
• Final client interview followed by a job offer.