People Operations Manager (Fintech)

TL;DR

People Operations Manager (HR Operations): Leading and scaling the People Ops function for the Americas with an accent on employee lifecycle management, compliance, and operational excellence. Focus on standardizing SOPs, managing HRIS and payroll workflows, and supporting regional expansion in North and South America.

Location: Hybrid, based in San Francisco

Company

Airwallex is a unified payments and financial platform for global businesses, providing integrated solutions for accounts, payments, and spend management.

What you will do

• Lead and develop the regional People Operations function for the Americas.
• Own the end-to-end employee lifecycle, including onboarding, background checks, HRIS integrity, payroll inputs, benefits, and offboarding.
• Codify and maintain regional SOPs and manage the PNT Jira helpdesk queue to ensure operational excellence.
• Partner cross-functionally with Payroll, IT, Compliance, and Finance on audits, vendor coordination, and invoicing.
• Oversee immigration, global mobility processes, and EOR transitions for a seamless employee experience.
• Ensure regional compliance (I-9/E-Verify, ACA) and support expansion into Toronto, Mexico, and Brazil.

Requirements

• 6+ years of People Operations experience.
• 2+ years of experience leading or mentoring a team in a high-growth tech environment.
• Strong US compliance knowledge, specifically I-9/E-Verify, ACA, and mandated trainings.
• Proficiency with HRIS (BambooHR is a plus) and ticketing systems.
• Experience managing PEO/EOR and benefits/payroll partners (e.g., Deel, Papaya, Sequoia/PrismHR).
• Must be based in San Francisco for a hybrid work arrangement.

Nice to have

• Experience scaling People Ops within a global fintech environment.
• Experience coordinating US immigration and global mobility workflows.
• Experience managing EOR transitions and cross-border onboarding in Canada, Mexico, and Brazil.

Culture & Benefits

• Environment for "builders" with founder-like energy and a focus on true ownership.
• Collaborative culture that values first-principles thinking and speed.
• Global team spanning 26 offices worldwide.
• Encouragement to use AI to work smarter and solve problems faster.
• Equal opportunity employer committed to diversity and merit-based hiring.