Onboarding & Implementation Lead (Fintech)

Location: Hybrid role based in the Modi'in office, with three days per week in the office

Company

Fintech product company developing an AI-driven chargeback-management solution that helps eCommerce merchants manage disputes, recover revenue, and protect their businesses.

What you will do

• Lead Enterprise onboarding and implementation projects from contract signature through activation and first value.
• Act as the primary customer contact, managing onboarding plans, timelines, milestones, risks, dependencies, and stakeholder communication.
• Support complex SMB implementations and resolve technical or operational blockers.
• Monitor onboarding progress, reduce drop-off, and improve completion rates, implementation timelines, and time to value.
• Improve onboarding workflows, playbooks, documentation, customer communications, and operational visibility.
• Partner with Customer Success, Sales, Product, Engineering, and Support while developing expertise in Stripe, Shopify Payments, PayPal, Adyen, and other payment providers.

Requirements

• At least three years of experience in Customer Onboarding, Implementations, Professional Services, Customer Success, or a similar customer-facing SaaS role.
• Experience managing Enterprise or strategic implementations from kickoff through go-live or activation.
• Strong project-management, organization, communication, presentation, and relationship-management skills.
• Ability to lead discussions with operational and executive stakeholders and manage multiple projects with different timelines and dependencies.
• Technical aptitude covering integrations, APIs, data flows, and technical onboarding requirements.
• Excellent written and verbal English, plus a proactive, ownership-driven approach to resolving blockers.

Nice to have

• Experience in fintech, payments, fraud, chargebacks, or eCommerce.
• Hands-on experience with API integrations or technical implementation troubleshooting.
• Familiarity with Stripe, Shopify Payments, PayPal, or Adyen.
• Experience improving or automating customer-onboarding workflows.
• Experience with both Enterprise and SMB customers in a high-growth SaaS environment.

Culture & Benefits

• Fast-paced, cross-functional working environment with ownership from problem to resolution.
• Close collaboration across Customer Success, Sales, Product, Engineering, and Support.
• Focus on creating a polished customer experience and making onboarding faster, clearer, and more scalable.
• Hybrid work model with three office days per week in Modi'in.