Strategy Lead (Digital CX)

TL;DR

Strategy Lead (Digital CX): Leading ACx initiatives and growing client relationships within the sports, media, and entertainment sectors with an accent on customer experience strategy and AI-native approaches. Focus on conducting primary/secondary research, facilitating executive workshops, and integrating agentic AI into strategic delivery.

Location: Preferred candidate should be based in Canada and align with ET (Eastern Timezone)

Company

hirify.global is a digital agency focused on modern delivery and AI-native strategic practice for international brands.

What you will do

• Lead ACx initiatives and cultivate senior client relationships to identify new business opportunities.
• Conduct primary and secondary research to extract business insights and develop commercial outcomes.
• Facilitate strategic workshops with executive stakeholders to align direction and build momentum.
• Partner with product, experience, and engineering teams to ensure strategy execution.
• Evolve the strategic practice by integrating agentic and AI-native methodologies.

Requirements

• 8+ years of experience in strategy or digital/customer experience (CX) design.
• 3+ years of experience in consulting or agency environments.
• Proven track record working with entertainment, sports, and/or media clients.
• Expertise in primary and secondary research methodologies and data analysis.
• Experience designing and facilitating workshops for executive-level stakeholders.
• Must be based in Canada and align with Eastern Time (ET).

Nice to have

• Comfortability using AI tools in day-to-day work to reshape customer experience.

Culture & Benefits

• Generous training budgets for AI and strategic upskilling.
• Flexible personal time off (PTO) to promote overall well-being.
• Customizable extended health and dental plans.
• Inclusive and safe environment with a commitment to DEI.
• Flexible work arrangements ranging from remote to in-office.