Senior Customer Solution Specialist (Medtech)

TL;DR

Senior Customer Solution Specialist (Medtech): Managing end-to-end order processing and customer solution operations to ensure operational efficiency in the medical devices sector. Focus on maintaining order accuracy, optimizing order-to-cash workflows, and providing professional support to internal and external stakeholders.

Location: Must be based in Seoul, South Korea (Onsite/Hybrid/Remote options available).

Company

hirify.global is a global leader in medical technology and healthcare solutions, dedicated to enhancing patient care through innovation and the philosophy of Sharing Expertise.

What you will do

• Manage customer order intake and support end-to-end order processing to meet delivery deadlines.
• Maintain high order accuracy and take ownership of daily customer solution operations.
• Provide professional support to internal and external customers regarding urgent orders and backorders.
• Monitor electronic orders, customer queries, and credits in line with established processes.
• Process and report business data from ERP systems, including master databases and historical reports.
• Proactively recommend process improvements to the Customer Solution Manager.

Requirements

• University degree (4 years) required.
• At least 5 years of experience in customer service or a relevant field.
• Solid understanding of order-to-cash processes.
• Strong customer-service mindset and effective communication skills.
• High attention to detail, accuracy, and accountability.
• Ability to work independently and manage multiple tasks in a collaborative environment.

Nice to have

• Experience in the medical devices or pharmaceutical industry.
• Knowledge of UDI-related work.

Culture & Benefits

• Flexible work arrangements and remote work options.
• Flexible Benefit Allowance (Welfare Card) and communication expense support.
• Comprehensive health check-ups and birthday gift certificates.
• Support for children's tuition and congratulatory expenses.
• Long service awards and a culture of trust and collaboration.

Hiring process

• CV screening by the Talent Acquisition team.
• Two-stage interview process (one in-person and one remote).