Customer Success Onboarding Specialist (IoT)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Onboarding Specialist (IoT): Facilitating the implementation and adoption of IoT solutions for SMB customers with an accent on training, product proficiency, and early value realization. Focus on guiding users through setup, monitoring customer health during the first 60 days, and optimizing the onboarding journey.
Location: Hybrid in Ferrara, Italy
Company
is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage their fleets.
What you will do
- Facilitate onboarding and implementation for new and migrating SMB customers to accelerate time-to-value.
- Conduct training workshops and implementation sessions to guide customers through setup and initial use cases.
- Document customer objectives and create success criteria in collaboration with senior CSMs.
- Monitor customer health and product adoption during the critical first 60 days of the lifecycle.
- Report on onboarding metrics and contribute feedback to improve internal playbooks and product experience.
- Collaborate across functions to ensure smooth handoffs from Sales to ongoing account management.
Requirements
- Exceptional verbal and written fluency in English and Italian.
- Bachelor's degree or equivalent practical experience in a customer-facing role.
- Strong communication and presentation skills to explain technical concepts to non-technical audiences.
- Strong organizational and time management skills to manage multiple onboarding engagements simultaneously.
- Knowledge of AI and its application within the Customer Experience (CX) domain.
- 1-2 years of experience in Customer Success, onboarding, or customer support (preferred).
Nice to have
- Familiarity with B2B SaaS, IoT, or technology products.
- Experience with CRM or ticketing tools such as Salesforce, Salesloft, or Gainsight.
Culture & Benefits
- Flexible hybrid working model supporting both in-person and virtual work.
- Inclusive work culture recognized as a "Great Place to Work™."
- Commitment to diversity, equity, and accessibility for all employees.
- Focus on work-life balance with company-wide online social events and gatherings.
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