обновлено 7 дней назад
Customer Integration Specialist (Ecommerce)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Integration Specialist (Ecommerce): Managing the technical integration of new sales channels and onboarding customers for a cloud-based SaaS multichannel hub with an accent on API configuration, data mapping, and project coordination. Focus on troubleshooting data flow malfunctions, ensuring successful go-lives, and bridging the gap between customers and the technical team.
Location: Remote (Germany)
Company
operates a cloud-based SaaS platform that synchronizes product, inventory, and order data between ERP/WMS systems and various global sales channels.
What you will do
- Configure multichannel and sales channel connections using APIs, XML/CSV interfaces, and data mappings.
- Manage the full integration lifecycle from kick-off and milestone planning to formal acceptance.
- Onboard new customers through checklist reviews, training, and close coordination until go-live.
- Analyze and troubleshoot operational malfunctions regarding inventory synchronization and pricing logic.
- Document and escalate technical bugs to the development team with clear reproduction steps.
- Manage support tickets, SLAs, and documentation within Jira and Confluence.
Requirements
- Analytical mindset to break down complex data flows and systematically identify errors.
- Technical curiosity regarding APIs and data formats like XML, CSV, and JSON.
- Basic understanding of ERP/WMS systems, online shops, or marketplaces.
- Proficiency with Jira, Confluence, and ideally Postman/REST.
- Must be based in Germany.
Nice to have
- Experience with platforms such as Amazon Seller/Vendor, Kaufland, Shopify, Mirakl, Tradebyte, or Otto.
- Knowledge of data modeling and product data standards (e.g., BMECat, BB2).
- Project management experience or relevant certification.
Culture & Benefits
- 100% remote work with flexible collaboration.
- Collaborative environment within a technically strong team that shares knowledge.
- Clear career growth paths towards Senior Consultant, Team Lead, or Marketplace Expert.
- Direct visibility of impact through successful customer go-lives and sales.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →