Operations Manager, Customer Protection Team (Fintech)

Location: Onsite at Greenfield, Mandaluyong City, Manila, Philippines; shifting schedule depending on business needs.

Company

hirify.global provides financial products and services that help immigrants send money home and access banking services.

What you will do

• Lead customer service, customer protection, CARE, FSI, and CSI operations in Manila and Managua.
• Manage high-performing teams through coaching, performance management, career development, and engagement initiatives.
• Facilitate communication among Customer Success leadership, site leadership, HR, program managers, and other departments.
• Develop, implement, and review operational policies, procedures, performance measures, and business goals.
• Oversee operational reporting, planning, budgeting, auditing, and compliance with policies and regulatory requirements.
• Improve work processes and customer-focused service delivery while developing Team Managers and Program Specialists.

Requirements

• Minimum 5 years of experience as a Senior Team Manager or Operations Manager.
• Strong critical thinking, investigative, decision-making, problem-solving, and process optimization skills.
• Experience leading performance management, employee development, coaching, and engagement programs.
• Ability to understand business impact and apply customer-focused service standards.
• Strong communication, relationship-building, accountability, and situational adaptability skills.
• Willingness to work onsite in Greenfield, Mandaluyong, on a shifting schedule.

Culture & Benefits

• Customer-centered culture based on ownership, empathy, continuous improvement, and developing exceptional people.
• Rice and transportation allowances.
• Paid vacation and medical, dental, and vision coverage.
• Accident and life insurance.
• Employee Stock Purchase Plan and mental health and family-forming benefits.