Customer Success Engineer (GIS)

Location: Remote (USA)

Company

hirify.global is a leading cloud-native Agentic GIS platform that provides geospatial insights for use cases such as site selection, geomarketing, and route optimization.

What you will do

• Lead the customer lifecycle from onboarding to value creation and renewal to ensure measurable ROI.
• Establish trusted advisor relationships with strategic enterprise customers across various verticals.
• Act as the voice of the customer to Product and Engineering teams to drive product evolution.
• Analyze account-level data, including usage metrics and KPIs, to present actionable insights.
• Collaborate with commercial teams to ensure accurate forecasting and timely renewals.

Requirements

• Must be based in the USA.
• 4+ years of enterprise customer-facing technical experience (Customer Success, Forward Deployed Engineer, TAM, or Solutions Engineering).
• Strong technical foundation in at least one of the following: geospatial knowledge, technical background, or SQL for data analytics.
• Proven experience utilizing AI tools and workflows to maximize work output.
• Ability to lead technical conversations and communicate confidently with C-level stakeholders.

Nice to have

• Technical knowledge of GIS tools and geospatial use-cases.
• Basic knowledge of SQL, Python, HTML/CSS, and APIs.
• Spanish language proficiency.
• Experience working with globally distributed teams.

Culture & Benefits

• 100% medical, dental, and vision coverage for employees.
• 401k with company match and stock options.
• Generous time off and flexible work hours in a casual environment.
• Growth prospects within a welcoming, multicultural, and multilingual company.

Hiring process

• Screening and Hiring Manager interview.
• Technical test.
• Second and Final interviews.
• Offer.