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2 месяца назад

Customer Success Engineer (GIS)

Формат работы
remote (только USA)
Тип работы
fulltime
Грейд
middle
Английский
c1
Страна
US

Описание вакансии

Текст:
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TL;DR
Customer Success Engineer (GIS): Driving measurable impact and ROI for enterprise customers through the adoption of the CARTO Agentic GIS platform with an accent on technical onboarding and value creation. Focus on analyzing account-level data, leading technical conversations with C-level stakeholders, and translating complex technical needs into actionable plans.

Location: Remote (USA)

Company

hirify.global is a leading cloud-native Agentic GIS platform that provides geospatial insights for use cases such as site selection, geomarketing, and route optimization.

What you will do

  • Lead the customer lifecycle from onboarding to value creation and renewal to ensure measurable ROI.
  • Establish trusted advisor relationships with strategic enterprise customers across various verticals.
  • Act as the voice of the customer to Product and Engineering teams to drive product evolution.
  • Analyze account-level data, including usage metrics and KPIs, to present actionable insights.
  • Collaborate with commercial teams to ensure accurate forecasting and timely renewals.

Requirements

  • Must be based in the USA.
  • 4+ years of enterprise customer-facing technical experience (Customer Success, Forward Deployed Engineer, TAM, or Solutions Engineering).
  • Strong technical foundation in at least one of the following: geospatial knowledge, technical background, or SQL for data analytics.
  • Proven experience utilizing AI tools and workflows to maximize work output.
  • Ability to lead technical conversations and communicate confidently with C-level stakeholders.

Nice to have

  • Technical knowledge of GIS tools and geospatial use-cases.
  • Basic knowledge of SQL, Python, HTML/CSS, and APIs.
  • Spanish language proficiency.
  • Experience working with globally distributed teams.

Culture & Benefits

  • 100% medical, dental, and vision coverage for employees.
  • 401k with company match and stock options.
  • Generous time off and flexible work hours in a casual environment.
  • Growth prospects within a welcoming, multicultural, and multilingual company.

Hiring process

  • Screening and Hiring Manager interview.
  • Technical test.
  • Second and Final interviews.
  • Offer.