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2 months ago

Customer Success Engineer (GIS)

Work format
remote (only USA)
Work type
fulltime
Grade
middle
English
c1
Country
US
This vacancy is from Hirify.Global listVacancy from Hirify Global, list of international tech companies
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Job description

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TL;DR
Customer Success Engineer (GIS): Driving measurable impact and ROI for enterprise customers through the adoption of the CARTO Agentic GIS platform with an accent on technical onboarding and value creation. Focus on analyzing account-level data, leading technical conversations with C-level stakeholders, and translating complex technical needs into actionable plans.

Location: Remote (USA)

Company

hirify.global is a leading cloud-native Agentic GIS platform that provides geospatial insights for use cases such as site selection, geomarketing, and route optimization.

What you will do

  • Lead the customer lifecycle from onboarding to value creation and renewal to ensure measurable ROI.
  • Establish trusted advisor relationships with strategic enterprise customers across various verticals.
  • Act as the voice of the customer to Product and Engineering teams to drive product evolution.
  • Analyze account-level data, including usage metrics and KPIs, to present actionable insights.
  • Collaborate with commercial teams to ensure accurate forecasting and timely renewals.

Requirements

  • Must be based in the USA.
  • 4+ years of enterprise customer-facing technical experience (Customer Success, Forward Deployed Engineer, TAM, or Solutions Engineering).
  • Strong technical foundation in at least one of the following: geospatial knowledge, technical background, or SQL for data analytics.
  • Proven experience utilizing AI tools and workflows to maximize work output.
  • Ability to lead technical conversations and communicate confidently with C-level stakeholders.

Nice to have

  • Technical knowledge of GIS tools and geospatial use-cases.
  • Basic knowledge of SQL, Python, HTML/CSS, and APIs.
  • Spanish language proficiency.
  • Experience working with globally distributed teams.

Culture & Benefits

  • 100% medical, dental, and vision coverage for employees.
  • 401k with company match and stock options.
  • Generous time off and flexible work hours in a casual environment.
  • Growth prospects within a welcoming, multicultural, and multilingual company.

Hiring process

  • Screening and Hiring Manager interview.
  • Technical test.
  • Second and Final interviews.
  • Offer.

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