updated 2 months ago
IT Service Desk Specialist (Fintech)
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
Match & Cover letter
Plus required for matching with this vacancy
Job description
Text:
TL;DR
IT Service Desk Specialist (Fintech): Providing first-line technical support for internal employees within a comprehensive financial ecosystem with an accent on user access management and hardware troubleshooting. Focus on maintaining system availability, streamlining onboarding/offboarding processes, and optimizing internal IT documentation.
Location: On-site in Tallinn, Estonia
Company
A pioneering FinTech company renowned for revolutionizing personal finance through a comprehensive financial ecosystem.
What you will do
- Handle and prioritize internal IT support requests via Jira, email, and Teams.
- Provide technical support for local and remote employees across Windows and macOS platforms.
- Administer user accounts, groups, and access management using Active Directory.
- Support Microsoft 365, Atlassian tools, and other internal systems.
- Troubleshoot hardware, software, connectivity, VPN, and Wi-Fi issues.
- Coordinate the onboarding and offboarding process, including equipment issuance and tracking.
Requirements
- Experience in Helpdesk, Service Desk, or Internal User Support.
- Proficiency in Windows and macOS user support.
- Experience with Active Directory and Atlassian tools (Jira, Confluence).
- Basic knowledge of Microsoft 365, hardware peripherals, and VPN/Wi-Fi troubleshooting.
- English and Russian language skills.
Nice to have
- Knowledge of Entra ID / Azure AD or Google Workspace administration.
- Experience with MDM or endpoint management tools.
- Familiarity with remote support tools (TeamViewer, AnyDesk) and IT asset management.
- Knowledge of basic IT security practices, such as MFA and password policies.
- Estonian language skills.
Culture & Benefits
- Extensive training programs to support professional growth and career advancement.
- A workplace valuing employee rights and gender equality.
- Inclusive environment that respects different cultures through progressive policies.
- Collaborative team culture driven by creativity and innovation.
Be careful: if the employer asks you to log into their system using iCloud/Google, send codes/passwords, or run code/software, don't do it - these are scammers. Always click "Report" or contact support. More in guide →