Senior Customer Engineer (Edge AI)

TL;DR

Senior Customer Engineer (Edge AI): Designing and deploying modular AI infrastructure and edge compute solutions with an accent on modular data center systems and rack architecture. Focus on bridging technical expertise with sales to deliver scalable, production-ready infrastructure for sovereign AI.

Location: Remote in Brazil or Chile

Company

hirify.global is a hyperscaler for the edge, delivering modular AI infrastructure globally for energy, defense, and other sovereign sectors.

What you will do

• Provide technical guidance and propose tailored solutions to meet client challenges.
• Lead technical demonstrations, proof-of-concepts, and workshops to showcase product benefits.
• Collaborate cross-functionally to support sales scoping, technical alignment, and proposal development.
• Build and maintain strong relationships with technical decision-makers as a trusted advisor.
• Analyze industry trends and competitive developments to identify product innovation opportunities.
• Enable sales representatives by enhancing their understanding of technical concepts and selling strategies.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in pre-sales, customer engineering, or solution architecture.
• Knowledge of networking fundamentals including IP addressing, firewalls, SD-WAN, and satellite/cellular systems (e.g., Starlink, 5G).
• Proficiency in cloud platforms, virtualization, and containerization technologies.
• Demonstrable expertise in modular data center systems and rack solutions architecture.
• Must be based in Brazil or Chile.

Nice to have

• Understanding of AI/Edge AI solution design and frameworks (TensorFlow, PyTorch, ONNX).
• Experience with asset management systems, IoT sensors, and telemetry integration.
• Familiarity with sales methodologies such as MEDDPICC or Challenger Sale.
• Prior experience working with MSPs, Telcos, Oil & Gas, or Utilities.
• Experience with physical product logistics, supply chain, and customs requirements.

Culture & Benefits

• Work at a high-growth company backed by leading investors like Founders Fund and Microsoft.
• High-ownership environment with a strong emphasis on autonomy and impact.
• Opportunity to build transformative infrastructure for sovereign AI from the ground up.
• Collaborative, entrepreneurial culture that encourages intellectual curiosity and a growth mindset.