Partner Solutions Lead (Web3)

TL;DR

Partner Solutions Lead (Web3/Fintech): Leading the operational side of KYB onboarding and partner support for a regulated crypto brand in the Philippines with an accent on onboarding efficiency and compliance. Focus on building partner relationship frameworks, managing support workflows, and ensuring high client satisfaction.

Location: Hybrid (Taguig City, Metro Manila, Philippines)

Company

hirify.global is the most established crypto brand in the Philippines, fully regulated by the Bangko Sentral ng Pilipinas.

What you will do

• Spearhead KYB onboarding operations and provide high-quality after-sales support to partners and clients.
• Develop, maintain, and ensure SOPs are up-to-date while providing guidance to associates and specialists.
• Oversee Partner Support and Onboarding sub-teams to ensure efficient ticket resolution and service quality.
• Lead account management efforts to build trusted relationships with partners aligned with company goals.
• Establish success metrics for partnerships and monitor activity to prevent partner churn.
• Collaborate with internal stakeholders to ensure compliance with local and international regulatory standards.

Requirements

• Bachelor's degree in Management, Finance, Business, or equivalent.
• At least 3 years of experience in customer service, account management, or partner operations.
• Proven experience in KYB onboarding and related operational workflows.
• Strong planning, analytical, and problem-solving skills.
• Strong communication skills in English and Filipino.
• Must be based in Taguig City, Metro Manila, Philippines.

Culture & Benefits

• Cross-functional collaboration to create a meaningful impact on customer experience.
• Opportunities for career advancement within a fast-growing organization expanding outside APAC.
• Innovative culture that welcomes data-backed ideas to drive meaningful changes.