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2 months ago

Partner Solutions Lead (Web3)

Work format
hybrid
Work type
fulltime
Grade
lead
English
b2
Country
Philippines
This vacancy is from Hirify.Global listVacancy from Hirify Global, list of international tech companies
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Job description

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TL;DR
Partner Solutions Lead (Web3/Fintech): Leading the operational side of KYB onboarding and partner support for a regulated crypto brand in the Philippines with an accent on onboarding efficiency and compliance. Focus on building partner relationship frameworks, managing support workflows, and ensuring high client satisfaction.

Location: Hybrid (Taguig City, Metro Manila, Philippines)

Company

hirify.global is the most established crypto brand in the Philippines, fully regulated by the Bangko Sentral ng Pilipinas.

What you will do

  • Spearhead KYB onboarding operations and provide high-quality after-sales support to partners and clients.
  • Develop, maintain, and ensure SOPs are up-to-date while providing guidance to associates and specialists.
  • Oversee Partner Support and Onboarding sub-teams to ensure efficient ticket resolution and service quality.
  • Lead account management efforts to build trusted relationships with partners aligned with company goals.
  • Establish success metrics for partnerships and monitor activity to prevent partner churn.
  • Collaborate with internal stakeholders to ensure compliance with local and international regulatory standards.

Requirements

  • Bachelor's degree in Management, Finance, Business, or equivalent.
  • At least 3 years of experience in customer service, account management, or partner operations.
  • Proven experience in KYB onboarding and related operational workflows.
  • Strong planning, analytical, and problem-solving skills.
  • Strong communication skills in English and Filipino.
  • Must be based in Taguig City, Metro Manila, Philippines.

Culture & Benefits

  • Cross-functional collaboration to create a meaningful impact on customer experience.
  • Opportunities for career advancement within a fast-growing organization expanding outside APAC.
  • Innovative culture that welcomes data-backed ideas to drive meaningful changes.

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