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Manager, Customer Success (Analytics & Insights)
Job description
Text:
TL;DR
Manager, Customer Success (Analytics & Insights): Providing dedicated support to FMCG clients by leveraging data analytics and market intelligence tools with an accent on actionable insights and brand performance analysis. Focus on managing a team of executives, optimizing service delivery processes, and ensuring high-quality reporting for top-level stakeholders.
Location: Kuala Lumpur, Malaysia
Company
is a global leader in consumer intelligence, providing comprehensive data and analytics on consumer buying behavior and market trends across 100+ countries.
What you will do
- Serve as the primary point of contact for Retail Measurement Services clients, advising on data standards, methodologies, and tools.
- Deliver clear, concise, and meaningful analyses, charts, and reports to support client business decisions.
- Manage and guide a team of 3-4 executives to ensure high-quality, actionable deliverables.
- Monitor service delivery KPIs and identify opportunities for process improvement and automation.
- Maintain timely communication with account teams and senior management regarding client requirements and risks.
- Support senior management in the development of thought leadership case studies.
Requirements
- University degree in Business, Economics, or a related field.
- 3-4 years of experience in market intelligence and research analysis, preferably within the FMCG industry.
- English proficiency is a must for written and verbal communication.
- High competency in MS Excel (pivot tables, functions) and PowerPoint.
- Strong aptitude for numbers, meticulous attention to detail, and resourceful problem-solving skills.
- Ability to prioritize a varied workload and manage concurrent deadlines.
Culture & Benefits
- Flexible working environment.
- Access to LinkedIn Learning for professional development.
- Employee Assistance Program (EAP).
- Volunteer time off.