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обновлено 14 дней назад

Manager, Customer Success (Analytics & Insights)

Тип работы
fulltime
Грейд
middle
Английский
c1
Страна
Malaysia

Описание вакансии

Текст:
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TL;DR
Manager, Customer Success (Analytics & Insights): Providing dedicated support to FMCG clients by leveraging data analytics and market intelligence tools with an accent on actionable insights and brand performance analysis. Focus on managing a team of executives, optimizing service delivery processes, and ensuring high-quality reporting for top-level stakeholders.

Location: Kuala Lumpur, Malaysia

Company

hirify.global is a global leader in consumer intelligence, providing comprehensive data and analytics on consumer buying behavior and market trends across 100+ countries.

What you will do

  • Serve as the primary point of contact for Retail Measurement Services clients, advising on data standards, methodologies, and tools.
  • Deliver clear, concise, and meaningful analyses, charts, and reports to support client business decisions.
  • Manage and guide a team of 3-4 executives to ensure high-quality, actionable deliverables.
  • Monitor service delivery KPIs and identify opportunities for process improvement and automation.
  • Maintain timely communication with account teams and senior management regarding client requirements and risks.
  • Support senior management in the development of thought leadership case studies.

Requirements

  • University degree in Business, Economics, or a related field.
  • 3-4 years of experience in market intelligence and research analysis, preferably within the FMCG industry.
  • English proficiency is a must for written and verbal communication.
  • High competency in MS Excel (pivot tables, functions) and PowerPoint.
  • Strong aptitude for numbers, meticulous attention to detail, and resourceful problem-solving skills.
  • Ability to prioritize a varied workload and manage concurrent deadlines.

Culture & Benefits

  • Flexible working environment.
  • Access to LinkedIn Learning for professional development.
  • Employee Assistance Program (EAP).
  • Volunteer time off.