Senior Program Manager (SaaS)

Location: Must be based in the United States (Remote or hybrid in Raleigh, NC or San Francisco, CA).

Salary: $113,000 – $149,000 (depending on location).

Company

hirify.global is a fast-growing product-led software company dedicated to improving society's experience with software through data-driven insights.

What you will do

• Partner with leadership to qualify inbound training opportunities and shape program approaches.
• Coordinate customer onboarding, scheduling, and trainer selection based on specific client needs.
• Manage pre-training communications and ensure alignment between customers, trainers, and internal teams.
• Generate post-class feedback reports to track performance metrics and identify improvement opportunities.
• Design and manage the end-to-end learner experience to drive continuous engagement.
• Build and scale repeatable operational processes, workflows, and tooling for the training and advisory business.

Requirements

• Must be based in the United States.
• 5+ years of experience in operations, program management, professional services, or consulting within a SaaS environment.
• Strong organizational skills with experience managing complex initiatives involving multiple stakeholders.
• Ability to translate customer needs into executable plans and build new processes from scratch.
• Experience working cross-functionally across Sales, Marketing, and Customer Success.
• Genuine curiosity and practical experience using AI tools to enhance productivity and workflows.

Nice to have

• Experience in product management, product operations, or community building.
• Familiarity with the Mind the Product ecosystem.
• Experience with operational automation and AI-enabled workflows.

Culture & Benefits

• Highly competitive compensation including equity and 401(k) match.
• Employer-heavy health coverage with $0 premium options.
• Flexible time off policy.
• Hybrid culture with a focus on bias to act and honing your craft.