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Network Infrastructure Analyst – Voice & IP (Microsoft Teams)
Job description
Text:
TL;DR
Network Infrastructure Analyst – Voice & IP (Microsoft Teams): Supporting and modernizing enterprise communication services in Monterrey with an accent on Microsoft Teams Calling, SIP, Session Border Controllers, E911, carrier connectivity, and collaboration infrastructure. Focus on investigating complex voice issues, improving service reliability, and automating operational work with PowerShell, analytics, and AI tools.
Location: Monterrey, Nuevo León, Mexico; onsite five days a week
Company
develops and operates industrial products and the technology infrastructure supporting its global business operations.
What you will do
- Support phone systems, call centers, digital signage, video conferencing, and North American cellular device services.
- Deliver and improve enterprise voice services, including Microsoft Teams Calling, telephone number management, voice provisioning, call routing, dial plans, call flows, and carrier services.
- Deploy, configure, support, and modernize Session Border Controllers, SIP trunking, E911, analog gateways, and communications platforms.
- Investigate complex voice and collaboration incidents, identify root causes, reduce recurring issues, and improve service reliability.
- Automate operational processes with scripting, analytics, AI tools, and process improvement methods.
- Maintain E911 configuration, validation, data accuracy, documentation, and operational readiness for emergency communications and business continuity.
Requirements
- Working knowledge of enterprise infrastructure, networking, voice services, unified communications, collaboration platforms, cloud services, or IT operations.
- Understanding of telephony and network fundamentals, including SIP, call routing, IP networking, DNS, and connectivity troubleshooting.
- Strong troubleshooting, analytical, problem-solving, and communication skills.
- Ability to work effectively across infrastructure teams, vendors, carriers, and service owners.
- Ability to work onsite five days a week in Monterrey, Mexico.
- Visa sponsorship is not available for this position.
Nice to have
- Experience with Microsoft Teams Calling, Session Border Controllers, SIP trunking, or carrier connectivity.
- Hands-on experience with PowerShell, automation, AI tools, reporting, or process improvement.
- Knowledge of E911, ServiceNow, or enterprise collaboration platforms.
- Experience in large enterprise environments.
Culture & Benefits
- Work with modern cloud communications technologies and global modernization initiatives.
- Collaborate with experienced engineers while developing toward senior engineering, architecture, automation, service ownership, or technical leadership.
- Contribute to communication reliability, emergency readiness, business continuity, and operational efficiency.
- Build expertise in ’s global voice and collaboration environment during the first 12 months.