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Site Reliability Engineering Lead
Job description
Text:
TL;DR
Site Reliability Engineering Lead (SRE): Driving the technical direction of production reliability, observability, and incident management for a global entertainment platform with an accent on reducing MTTD and MTTR. Focus on defining SLIs/SLOs, automating operational toil, and fostering a reliability-first engineering culture.
Location: Argentina
Company
World's leading tech platform for culture and live entertainment, democratizing access to experiences globally through a data-driven approach.
What you will do
- Lead the SRE culture across the company, focusing on driving down MTTD and MTTR.
- Define and continuously improve SLIs, SLOs, and Error Budgets to enhance service reliability.
- Lead critical incident response, Root Cause Analysis (RCA), and implement corrective actions.
- Improve monitoring, logging, tracing, and alerting to reduce operational toil.
- Own operational processes including on-call practices, incident management, and runbooks.
- Coach and develop the Tech Support Engineering team to foster a reliability-first mindset.
Requirements
- Proven experience in Site Reliability Engineering, Production Engineering, or similar roles.
- Experience leading engineering teams or high-impact technical initiatives.
- Strong expertise in operating and troubleshooting large-scale distributed systems.
- Hands-on experience with observability tools (Datadog, Grafana, Prometheus) and IaC (Terraform).
- Proficiency in scripting (Python, Go, Bash) and solid software engineering experience.
- English: Fluent proficiency required
Nice to have
- Experience with Kubernetes and cloud platforms (AWS, GCP, or Azure).
- Knowledge of OpenTelemetry or distributed tracing.
- Experience with event-driven architectures such as Kafka.
- Usage of AI-powered engineering tools (GitHub Copilot, ChatGPT) to improve productivity.
Hiring process
- Talent Interview: Introduction to culture and background conversation.
- Team Interview: Technical challenge and team-fit discussion.
- Engineering Manager Interview: Deep dive into technical expertise and day-to-day operations.