Site Reliability Engineering Lead

TL;DR

Site Reliability Engineering Lead (SRE): Driving the technical direction of production reliability, observability, and incident management for a global entertainment platform with an accent on reducing MTTD and MTTR. Focus on defining SLIs/SLOs, automating operational toil, and fostering a reliability-first engineering culture.

Location: Argentina

Company

World's leading tech platform for culture and live entertainment, democratizing access to experiences globally through a data-driven approach.

What you will do

• Lead the SRE culture across the company, focusing on driving down MTTD and MTTR.
• Define and continuously improve SLIs, SLOs, and Error Budgets to enhance service reliability.
• Lead critical incident response, Root Cause Analysis (RCA), and implement corrective actions.
• Improve monitoring, logging, tracing, and alerting to reduce operational toil.
• Own operational processes including on-call practices, incident management, and runbooks.
• Coach and develop the Tech Support Engineering team to foster a reliability-first mindset.

Requirements

• Proven experience in Site Reliability Engineering, Production Engineering, or similar roles.
• Experience leading engineering teams or high-impact technical initiatives.
• Strong expertise in operating and troubleshooting large-scale distributed systems.
• Hands-on experience with observability tools (Datadog, Grafana, Prometheus) and IaC (Terraform).
• Proficiency in scripting (Python, Go, Bash) and solid software engineering experience.
• English: Fluent proficiency required

Nice to have

• Experience with Kubernetes and cloud platforms (AWS, GCP, or Azure).
• Knowledge of OpenTelemetry or distributed tracing.
• Experience with event-driven architectures such as Kafka.
• Usage of AI-powered engineering tools (GitHub Copilot, ChatGPT) to improve productivity.

Hiring process

• Talent Interview: Introduction to culture and background conversation.
• Team Interview: Technical challenge and team-fit discussion.
• Engineering Manager Interview: Deep dive into technical expertise and day-to-day operations.