Principal Architect (Digital & CX Modernization)

TL;DR

Principal Architect (Digital & CX Modernization): Champion transformation of enterprise applications and customer-facing platforms with an accent on future-ready architecture strategies, dismantling legacy tech debt, and guiding engineering teams toward next-generation digital experiences. Focus on API-first, microservices-first, and event-driven architectures, modernization roadmaps, and integration with legacy ESBs.

Location: Mexico City, CDMX, Mexico

Company

hirify.global is a global IT services and consulting company supporting digital transformation for enterprise clients.

What you will do

• Define and execute application modernization strategies for legacy platforms and user experiences.
• Design and promote API-first, microservices-first, and event-driven architectures.
• Provide architectural direction and mentorship to Team Leads and engineering squads.
• Own modernization roadmaps by evaluating systems, creating migration strategies, and assessing risks and target architectures.
• Influence stakeholders by presenting proposals and negotiating technical approaches with business and client leaders.
• Establish enterprise-wide architecture standards and support integrations involving legacy ESBs and modern integration platforms.

Requirements

• 7+ years of experience in Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.
• Proven track record migrating legacy systems to modern, cloud-native architectures.
• Strong expertise in API-first architecture principles, microservices patterns, and event-driven/distributed systems.
• Hands-on cloud experience with AWS (preferred), or Azure/GCP; cloud certification is highly desirable.
• Familiarity with modern frontend and UX frameworks to ensure cohesive end-to-end solutions.

Nice to have

• TOGAF or equivalent architecture certification.
• Hands-on experience with Enterprise Service Bus (ESB) platforms.
• Deep familiarity with contact center technologies and customer engagement software.

Culture & Benefits

• Work from anywhere flexibility.
• Comprehensive compensation and benefits package, including health insurance.
• Relocation program.
• Professional development support including certification programs, mentorship, and internal mobility.
• Global client impact and a welcoming multicultural environment.

Hiring process

• Review of experience and architecture/modernization background.
• Interviews focused on modernization strategy, architecture decisions, and stakeholder influence.
• Final evaluation of fit for enterprise architecture governance and integration work.