Customer Success Manager (AI)

TL;DR

Customer Success Manager (SaaS/AI): Managing a portfolio of enterprise accounts in the US Central region to drive onboarding, adoption, and long-term expansion with an accent on translating technical usage into measurable business ROI. Focus on establishing operating cadences, identifying expansion opportunities, and collaborating with product teams to shape the roadmap.

Location: Remote, must be based in the US (US Central region / Texas)

Company

hirify.global is an open workflow orchestration platform for AI, enabling technical teams to automate systems using a flexible mix of code and no-code.

What you will do

• Own a portfolio of ~30 enterprise accounts, managing the full post-sales lifecycle from onboarding to renewal.
• Lead customer kickoffs and success planning to align stakeholders on goals and measurable outcomes.
• Establish a strong operating cadence, including health checks and Executive Business Reviews (QBRs).
• Identify and progress upsell/cross-sell opportunities in partnership with Account Executives.
• Collaborate with Support, Solutions Engineering, and Product teams to resolve blockers quickly.
• Provide structured, actionable customer feedback to Product and Engineering to influence the roadmap.

Requirements

• Proven experience managing enterprise SaaS portfolios, including onboarding and QBRs.
• Ability to communicate technical concepts such as APIs, integrations, and automation architecture to IT stakeholders.
• Track record of driving net revenue retention through successful renewals and expansions.
• Must be based in the US (US Central region).
• Degree or equivalent experience in a technical field like Computer Science or Engineering.

Nice to have

• Experience with iPaaS or workflow automation platforms.
• Experience operating in high-growth, fast-paced environments.
• Experience working with distributed teams across multiple US time zones.

Culture & Benefits

• Competitive compensation and equity ownership in the company.
• US-specific benefits: 401(k) with 4% employer match and comprehensive medical, dental, and vision insurance.
• Work-life balance: 20 vacation days and 8 sick days plus public holidays.
• Professional development: €1K annual budget for courses, books, and coaching.
• AI enablement: Unlimited AI budget to explore and use productivity tools.
• Open source support: $100 monthly allowance to support projects you care about.