Senior Customer Success Manager (Procurement)

Location: Hybrid: 3 days/week in the Atlanta, GA office

Company

Leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, and grants management.

What you will do

• Develop and execute customer success plans to maximize product value for public sector B2B SaaS customers.
• Lead regular consultative meetings with executives and key stakeholders to align organizational goals and deliver value.
• Analyze usage patterns to identify and manage upsell, cross-sell, and renewal opportunities using Salesforce.
• Mentor and train other CSMs, acting as a subject matter expert during complex customer calls and demonstrations.
• Manage User Group meetings and conduct live training webinars to expand and engage the customer community.
• Collaborate with sales, marketing, and product teams to optimize the customer journey and product adoption.

Requirements

• Bachelor's degree in business, communications, computer science, or a related field.
• 5+ years of experience in customer success or support, including 5+ years specifically within the public sector.
• 2+ years of experience performing technical software demonstrations in a B2B SaaS environment.
• Deep understanding of public sector finance, budgeting, and associated functional regulations.
• Proficiency in Salesforce, Microsoft Office, and CRM ticketing tools.
• Must be based in or able to work hybrid in Atlanta, GA.

Nice to have

• Experience working in a startup or fast-paced environment.

Culture & Benefits

• Competitive wages for a standard 40-hour work week.
• Twice-yearly wellness days providing extra-long weekends.
• Flexible workday arrangements based on role and employee requirements.
• Comprehensive health and dental benefits.
• Active culture and community engagement committees focused on local giving and internal events.