Senior Customer Success Manager (Financials)

Location: Hybrid in New York

Salary: $102,500 - $120,600

Company

hirify.global provides global trade information and intelligence for commodities, energy, and maritime sectors to empower informed decision-making.

What you will do

• Act as the primary point of contact for financial clients, ensuring high engagement and alignment with their goals.
• Coach users on the hirify.global terminal, Excel add-in, API, and data integration tools to ensure expert-level usage.
• Collaborate with commercial teams to identify and act on upsell and cross-sell opportunities based on client needs.
• Develop and improve Customer Success processes, including the creation of knowledge base articles and support FAQs.
• Maintain accurate client documentation and project tracking within Salesforce.
• Coordinate with Sales, Product, and Engineering teams to maximize the value clients derive from the solution.

Requirements

• 5+ years of experience as a Customer Success Manager, specifically managing financial clients.
• Must be based in New York (Hybrid workplace).
• Strong expertise and experience in energy or commodity markets.
• Proficiency in handling and analyzing complex data and understanding its relevance.
• Strong communication skills and ability to work autonomously in a fast-paced environment.
• Analytical mindset with a focus on problem-solving and prioritization.

Nice to have

• Experience with programming languages such as Python or R.

Culture & Benefits

• Inclusive and diverse work environment with a global team across 69 countries.
• Supportive corporate culture focused on nurturing connections and collaborative problem-solving.
• Commitment to diversity, equity, and inclusion through the People Pledge.
• Opportunity to work with cutting-edge innovation in global trade intelligence.