2 ΠΌΠ΅ΡΡΡΠ° Π½Π°Π·Π°Π΄
Senior Director Technical Support (Cybersecurity)
ΠΡΡΡ & Π‘ΠΎΠΏΡΠΎΠ²ΠΎΠ΄
ΠΠ»Ρ ΠΌΡΡΡΠ° Ρ ΡΡΠΎΠΉ Π²Π°ΠΊΠ°Π½ΡΠΈΠ΅ΠΉ Π½ΡΠΆΠ΅Π½ Plus
ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ Π²Π°ΠΊΠ°Π½ΡΠΈΠΈ
Π’Π΅ΠΊΡΡ:
TL;DR
Senior Director Technical Support (Cybersecurity): Leading and scaling the global technical support organization for an automated security validation platform with an accent on AI-driven transformation and operational excellence. Focus on modernizing support workflows through automation, managing global SLAs/CSAT, and aligning support needs with the product roadmap.
Location: Israel, Tel Aviv
Company
is a leader in Automated Security Validation, helping businesses worldwide safely emulate real-world attacks to uncover vulnerabilities.
What you will do
- Lead and develop the global Technical Support organization, coaching TLs and individual contributors to build a culture of technical excellence.
- Own global support operations and strategy end-to-end to deliver consistent, high-quality outcomes across all regions and time zones.
- Drive the AI transformation of the support function by deploying AI-driven workflows, automation, and self-service tools.
- Manage and optimize support KPIs, including SLA compliance, CSAT, response times, and backlog health.
- Act as the bridge between customers, Product, and R&D to surface critical escalations and influence the product roadmap.
- Serve as the executive escalation point for complex enterprise customer issues, coordinating cross-functional resolutions.
Requirements
- 10+ years of experience leading global enterprise Technical Support organizations in B2B SaaS or cybersecurity.
- Proven track record of scaling support organizations within high-growth environments.
- Technical background in supporting complex enterprise software, cloud, networking, or cybersecurity solutions.
- Experience leading AI-driven support initiatives, including automation and modern self-service tooling.
- Strong operational leadership skills with a focus on metrics, dashboards, and continuous process improvement.
- Fluent English and outstanding stakeholder management skills for working with executives and strategic customers.
Nice to have
- Experience with CRM and support platforms such as Salesforce, Zendesk, or Jira.
Culture & Benefits
- Opportunity to work at the forefront of cybersecurity innovation in a fast-growing company.
- Environment emphasizing ownership, technical excellence, and continuous learning.
- Collaborative global team structure supported by top-tier investors.
- Commitment to a diverse and inclusive workforce as an equal opportunity employer.
ΠΡΠ΄ΡΡΠ΅ ΠΎΡΡΠΎΡΠΎΠΆΠ½Ρ: Π΅ΡΠ»ΠΈ ΡΠ°Π±ΠΎΡΠΎΠ΄Π°ΡΠ΅Π»Ρ ΠΏΡΠΎΡΠΈΡ Π²ΠΎΠΉΡΠΈ Π² ΠΈΡ ΡΠΈΡΡΠ΅ΠΌΡ, ΠΈΡΠΏΠΎΠ»ΡΠ·ΡΡ iCloud/Google, ΠΏΡΠΈΡΠ»Π°ΡΡ ΠΊΠΎΠ΄/ΠΏΠ°ΡΠΎΠ»Ρ, Π·Π°ΠΏΡΡΡΠΈΡΡ ΠΊΠΎΠ΄/ΠΠ, Π½Π΅ Π΄Π΅Π»Π°ΠΉΡΠ΅ ΡΡΠΎΠ³ΠΎ - ΡΡΠΎ ΠΌΠΎΡΠ΅Π½Π½ΠΈΠΊΠΈ. ΠΠ±ΡΠ·Π°ΡΠ΅Π»ΡΠ½ΠΎ ΠΆΠΌΠΈΡΠ΅ "ΠΠΎΠΆΠ°Π»ΠΎΠ²Π°ΡΡΡΡ" ΠΈΠ»ΠΈ ΠΏΠΈΡΠΈΡΠ΅ Π² ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΊΡ. ΠΠΎΠ΄ΡΠΎΠ±Π½Π΅Π΅ Π² Π³Π°ΠΉΠ΄Π΅ β