Client Success Specialist (French, Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Client Success Specialist (French, Fintech): Providing high-quality multi-channel support and guidance to traders and partners to ensure retention and positive outcomes with an accent on tailored support for various client segments. Focus on solving complex trade investigations, identifying service trends to influence product roadmaps, and maintaining regulatory compliance.
Location: Limassol, Cyprus. Must have appropriate rights and documentation for employment in Cyprus. Hybrid work mode.
Company
is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting.
What you will do
- Deliver high-quality multi-channel support to standard and premium traders and partners.
- Support client retention by providing accurate guidance and practical insights.
- Identify and share relevant trends and observations to influence Product and IT roadmaps.
- Collaborate with internal stakeholders across departments to resolve client issues effectively.
- Conduct layer-1 trade investigations and validations in accordance with approved processes.
- Ensure strict adherence to the CX Charter, internal policies, and regulatory requirements.
Requirements
- Native or near-native French (written and spoken).
- Strong English communication skills (written and spoken).
- Proven experience in customer service, preferably within the fintech industry.
- Ability to work on rotating evening and weekend shifts.
- Strong problem-solving abilities and keen attention to detail.
- Legal right to work in Cyprus.
Culture & Benefits
- Competitive and attractive compensation package.
- Hybrid work mode for greater flexibility.
- Comprehensive leave policy: 21 annual leave days, 5 study leave days, and 1 paid volunteer day per year.
- Health Insurance.
- Extensive learning opportunities, including professional training, certifications, and soft skills development.
Hiring process
- Talent Acquisition Interview (60 minutes).
- Take Home Assessment (1 day).
- Hiring Manager Interview (1 hour).
- Head of Department Interview (30 minutes).
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