Associate Director - Customer Technical Solutioner (Digital Workplace Services)

TL;DR

Associate Director - Customer Technical Solutioner (Digital Workplace Services): Designing and implementing tailored technical solutions and cost models for enterprise customers with an accent on IT service management and strategic sourcing. Focus on aligning technical architectures with business needs, leading bid submissions, and ensuring project profitability.

Location: Hybrid; based at MesseTurm (DEFAMESS) HQ in Frankfurt, Germany

Company

hirify.global is a leader in running and reimagining mission-critical technology systems for the world's leading businesses.

What you will do

• Collaborate with customers to analyze business needs, pain points, and technical requirements.
• Craft tailored domain solutions and cost cases for both simple and complex long-term opportunities.
• Support Technical Solutioning Managers in high-level business and IT discussions with Director-level stakeholders.
• Develop innovative technical solutions aligned with industry trends to exceed customer expectations.
• Lead deals to profitability by defining winning cost models and participating in contract negotiations.
• Standardize go-to-market pitches and create differentiated propositions across various industries.

Requirements

• 5+ years of experience in IT service management, IT sourcing, or IT strategy (preferably in Digital Workplace Services).
• Expertise in IT organizational models, IT governance, management, and financing models.
• Proven ability to design scalable technical solutions based on complex customer requirements.
• In-depth understanding of infrastructure management, cloud computing, networking, and cybersecurity.
• German: Native speaker or C2 proficiency required.
• Location: Must be based in or able to work from Frankfurt, Germany.

Nice to have

• Experience in a consulting or advisory role providing strategic guidance.
• Knowledge of designing architectures for cloud environments and hybrid infrastructure.
• Experience supporting sales efforts, preparing sales materials, and contributing to proposal development.

Culture & Benefits

• Hybrid-friendly culture that prioritizes employee well-being.
• "Be Well" programs supporting financial, mental, physical, and social health.
• Access to professional certifications from Microsoft, Google, and Amazon.
• Personalized development goals and continuous feedback loops.
• Inclusive environment focused on empathy, kinship, and shared success.