Senior Field Support Engineer

Location: Wellington or Auckland, New Zealand; domestic travel is required based on customer needs.

Company

hirify.global is an international software company developing IT solutions for mission-critical environments, including defence.

What you will do

• Maintain customer training needs, schedules, plans, and training deliverables.
• Develop learning management plans, training packages, delivery manuals, and training needs analysis reports.
• Deliver standard and tailored training to administrators and end users through group, individual, onsite, exercise-based, and online sessions.
• Configure and support SitaWare in customer C4I environments for training, exercises, and operational scenarios.
• Prepare post-activity reports and improve training, support, and delivery practices.
• Build trusted Defence customer relationships and contribute to future capability development.

Requirements

• Bachelor’s or master’s qualification in a relevant technical discipline, or equivalent practical experience.
• Experience in technical support, training, systems integration, or Defence-related delivery environments.
• Strong communication and stakeholder engagement skills, including technical presentations and training.
• Ability to work independently, manage competing priorities, and resolve complex technical or operational issues.
• Technical knowledge of one or more of Java, .NET, JavaScript, Angular, SQL, or XML, plus experience with Windows, Linux, Android-based operating systems, Active Directory, databases, XMPP chat, servers, or end-user devices.
• Must hold, or be able to obtain and maintain, a high level of New Zealand security clearance and pass background, qualification, and police checks.

Nice to have

• Knowledge of New Zealand Defence Force or broader Defence terminology, use cases, and operational practices.
• Military or Defence industry experience.
• Experience working in agile environments, including Scrum.

Culture & Benefits

• Collaborative New Zealand team supported by a global network.
• Autonomy and opportunities for technical and professional development.
• Competitive remuneration and a modern office environment.
• Training and development support, including education assistance.
• Health insurance, monthly wellbeing contribution, mobile phone and home internet allowance, and an Employee Assistance Programme for employees and families.
• Onboarding includes a visit to the headquarters in Aarhus, Denmark.

Hiring process

• Applications are assessed on an ongoing basis.
• The successful applicant must complete security clearance and background checks.