updated 13 days ago
Senior Field Support Engineer
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
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Job description
Text:
TL;DR
Senior Field Support Engineer (Defence C4I): Supporting and configuring the SitaWare C4I product suite for New Zealand Defence Force customers with an accent on technical support, systems integration, and administrator and end-user training. Focus on delivering training packages, resolving complex operational issues, improving support activities, and maintaining customer capability in mission-critical environments.
Location: Wellington or Auckland, New Zealand; domestic travel is required based on customer needs.
Company
is an international software company developing IT solutions for mission-critical environments, including defence.
What you will do
- Maintain customer training needs, schedules, plans, and training deliverables.
- Develop learning management plans, training packages, delivery manuals, and training needs analysis reports.
- Deliver standard and tailored training to administrators and end users through group, individual, onsite, exercise-based, and online sessions.
- Configure and support SitaWare in customer C4I environments for training, exercises, and operational scenarios.
- Prepare post-activity reports and improve training, support, and delivery practices.
- Build trusted Defence customer relationships and contribute to future capability development.
Requirements
- Bachelor’s or master’s qualification in a relevant technical discipline, or equivalent practical experience.
- Experience in technical support, training, systems integration, or Defence-related delivery environments.
- Strong communication and stakeholder engagement skills, including technical presentations and training.
- Ability to work independently, manage competing priorities, and resolve complex technical or operational issues.
- Technical knowledge of one or more of Java, .NET, JavaScript, Angular, SQL, or XML, plus experience with Windows, Linux, Android-based operating systems, Active Directory, databases, XMPP chat, servers, or end-user devices.
- Must hold, or be able to obtain and maintain, a high level of New Zealand security clearance and pass background, qualification, and police checks.
Nice to have
- Knowledge of New Zealand Defence Force or broader Defence terminology, use cases, and operational practices.
- Military or Defence industry experience.
- Experience working in agile environments, including Scrum.
Culture & Benefits
- Collaborative New Zealand team supported by a global network.
- Autonomy and opportunities for technical and professional development.
- Competitive remuneration and a modern office environment.
- Training and development support, including education assistance.
- Health insurance, monthly wellbeing contribution, mobile phone and home internet allowance, and an Employee Assistance Programme for employees and families.
- Onboarding includes a visit to the headquarters in Aarhus, Denmark.
Hiring process
- Applications are assessed on an ongoing basis.
- The successful applicant must complete security clearance and background checks.
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