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Sr. Support Engineer, SAP FICO
Описание вакансии
Текст:
TL;DR
Sr. Support Engineer, SAP FICO (SAP Controlling): Supporting complex, highly customized SAP production environments with an accent on Product Costing, Material Ledger, and cross-module financial processes. Focus on troubleshooting month-end close and costing issues, performing root cause analysis, delivering application fixes, and resolving client issues within a 24x7 support model.
Location: Remote - Mexico
Company
provides enterprise software support, managed services, and Agentic AI ERP solutions for Oracle, SAP, and VMware environments.
What you will do
- Provide expert-level support for SAP FICO, with emphasis on Product Costing, Material Ledger, Cost Center and Profit Center Accounting, and CO-PA.
- Troubleshoot complex production issues involving month-end close, costing, variance analysis, and settlement processes.
- Perform root cause analysis in highly customized SAP environments and develop application fixes and data corrections.
- Support SAP Project Systems, including WBS structures and project cost integration.
- Work directly with clients to diagnose issues, communicate actionable solutions, and deliver a high-quality customer experience.
- Collaborate with ABAP and integration teams while supporting global customers in a 24x7 model and contributing to documentation and continuous improvement.
Requirements
- 10+ years of SAP experience focused on FICO and Controlling.
- Mandatory hands-on expertise in Product Costing (CO-PC) and Material Ledger.
- Strong knowledge of standard SAP FI operations, CO-FI integration, and cross-functional processes involving MM, SD, and PS.
- Hands-on experience with SAP Project Systems configuration and production support environments.
- Strong troubleshooting, debugging, and root cause analysis skills.
- Clear communication with technical and business stakeholders and the ability to work independently in a global virtual team.
Nice to have
- Experience with SAP S/4HANA.
- Exposure to FSCM, Treasury, or Asset Accounting.
- ABAP debugging experience or strong collaboration with development teams.
- Experience in global or multi-country SAP environments.
Culture & Benefits
- Work in a global, virtual support organization serving enterprise customers.
- Collaborative environment based on the Four Cs: Company, Colleagues, Clients, and Community.
- Challenging work focused on solving mission-critical customer issues.
- Compensation, bonuses, and benefits are provided based on skills and performance.
- Diverse and inclusive equal employment opportunity environment.