Director, Consumer Product

TL;DR

Director, Consumer Product (Product Management): Lead product strategy and execution for ticket selection and checkout across the full purchase funnel, with an accent on conversion optimization, personalization, and consumer UX across web and mobile. Focus on defining KPIs, driving cross-functional delivery, and using user research and data analysis to continuously improve fan experiences and business outcomes.

Location: Los Angeles, CA

Salary: $220,000 - $260,000

Company

hirify.global connects fans with the artists and teams they love by selling tickets for live events.

What you will do

• Lead the product roadmap for ticket selection and checkout, prioritizing features based on business goals, customer insights, and market trends.
• Partner with engineering, design, product operations, account management, client services, marketing, and LA28 stakeholders to validate requirements and launch new features.
• Optimize conversion funnels, personalization, performance, and user engagement to improve fan experiences and business outcomes.
• Conduct user research and analyze data to drive decision-making and continuous improvement.
• Define and track KPIs for the product portfolio, ensuring alignment with business goals and strategic initiatives.
• Ensure usability, consistency, and compliance with local regulations across the website and mobile app; mentor and develop a team of product managers.

Requirements

• 7-10 years of product management experience for consumer-facing digital products across web and mobile app platforms.
• 5+ years of experience managing a team of product managers.
• Strong understanding of web and mobile product development and UX best practices.
• Experience with conversion optimization, personalization, and user engagement strategies.
• Excellent communication and presentation skills, including presenting to executive audiences.
• No work visa sponsorship is offered for this position.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance; paid holidays; vacation and sick time.
• 401k plan with employer match (3%), flexible spending and health savings account options.
• Parental leave, life insurance, wellness offerings, and health-related account options.
• Learning and development support with training and education reimbursement.
• Employee Resource Groups (ERGs) and community engagement opportunities.

Hiring process

• Interviews with cross-functional stakeholders and leadership to assess product strategy, execution, and communication.
• Evaluation of experience leading consumer digital products and conversion-focused initiatives.