Software Technical Support Specialist (Java)

TL;DR

Software Technical Support Specialist (Java): Providing comprehensive L1-L3 support for the CableBuilder application with an accent on troubleshooting, database maintenance, and Java-based component enhancement. Focus on resolving complex technical incidents, optimizing system performance, and collaborating with cross-functional teams to ensure business continuity for global customers.

Location: Must be based in Poland (Hybrid/Remote)

Salary: 75,000–100,000 PLN gross per year

Company

hirify.global is a global leader in safety science, dedicated to protecting people and the planet through innovative software, testing, and certification services.

What you will do

• Investigate and resolve complex application, system, and database issues.
• Maintain and enhance Java-based application components and customer-specific functionality.
• Configure CableBuilder solutions using application tools and custom SQL scripts.
• Collaborate with Development and Product teams on integrations and software improvements.
• Provide technical guidance and best practices to external customers.
• Create and maintain technical documentation and knowledge-base content.

Requirements

• Must be based in Poland.
• Fluent English required.
• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Minimum 3 years of experience in software development or application support.
• Strong proficiency in Java development and debugging.
• Hands-on experience with Microsoft SQL Server and query troubleshooting.
• Familiarity with JavaScript, XML/XSLT, HTML, and CSS.

Nice to have

• Proficiency in additional languages such as German, French, Spanish, Japanese, or Chinese.

Culture & Benefits

• Annual incentive target of 10% of base salary.
• Access to ULS University for continuous learning and career growth.
• Flexible working arrangements to support work-life balance.
• Annual paid leave and two dedicated volunteering days per year.