Billing Support Specialist

TL;DR

Billing Support Specialist (Finance): Managing customer billing inquiries and collection efforts for a SaaS platform with an accent on resolving complex billing issues and maintaining accurate aging reports. Focus on driving revenue targets through proactive communication and cross-functional collaboration with Sales and Technical Support teams.

Location: Must be based in the United Kingdom

Company

hirify.global is a global software company focused on delivering high-quality customer experiences through a people-first, agile culture.

What you will do

• Monitor aging reports and manage collections for past due accounts.
• Conduct daily collection calls to delinquent customers.
• Resolve incoming billing inquiries and research complex billing issues.
• Collaborate with Sales, Technical Support, and Professional Services teams.
• Manage client expectations regarding response times and issue resolution.
• Maintain accurate invoicing records and customer status updates.

Requirements

• Must be based in the United Kingdom
• Previous experience in collections or call center environments.
• Strong background in customer service.
• Ability to thrive in a metrics-driven, fast-paced environment.
• Interest in pursuing a career within the finance industry.

Culture & Benefits

• Unlimited vacation policy.
• Comprehensive health benefits including private medical coverage and vision.
• Group life assurance, income protection, and pension scheme.
• Access to wellbeing portal and discounts.
• Quarterly paid volunteer days.
• Strong focus on internal career development and promotion.