Customer Service Agent (French)

TL;DR

Customer Service Agent (French): Facilitating perfect journeys for passengers and chauffeurs by providing high-end support across multiple channels with an accent on luxury communication standards. Focus on resolving complex issues quickly, maintaining high satisfaction targets, and ensuring operational SLAs are met.

Location: Must be based in the office in Dubai Internet City, UAE

Salary: AED 9,000 per month + quarterly KPI-based bonus

Company

hirify.global is a premium transportation service redefining chauffeuring across major cities in Europe, the US, and the Middle East.

What you will do

• Deliver high-level customer service via calls, live chat, and emails.
• Adhere to rigorous luxury communication standards to ensure a premium experience.
• Investigate and resolve issues for both passengers and chauffeurs efficiently.
• Manage operational SLAs to protect customer time and maintain satisfaction targets.
• Escalate customer feedback to senior management to drive product and service growth.

Requirements

• Fluency in spoken and written English and French.
• Experience in a customer-facing role within the luxury service industry.
• Ability to work shift rotations, including nights and weekends, in the Dubai office.
• Strong interpersonal and communication skills.
• Technical proficiency and ability to thrive in a high-volume contact center.

Nice to have

• Previous experience working in a call center.

Culture & Benefits

• Private medical insurance and professional development stipend.
• Best-in-class work equipment.
• Monthly credit towards hirify.global journeys.
• Office located in Dubai Internet City.