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Client Disputes Associate (Fintech)
9 000PLN
Описание вакансии
Текст:
TL;DR
Client Disputes Associate (Fintech): Managing frontline dispute resolution for UK clients with an accent on FCA DISP compliance and SRC process adherence. Focus on investigating complex trading and platform issues, communicating outcomes clearly, and collaborating with cross-functional teams to drive service improvements.
Location: Must be based in or able to work from Kraków, Poland (Hybrid)
Salary: Starting from 9 000 PLN
Company
is a FTSE 100 global fintech providing leveraged and non-leveraged trading services to over 350,000 clients worldwide.
What you will do
- Own the end-to-end resolution of client disputes for UK customers.
- Investigate complaints across trading, payments, and onboarding journeys.
- Assess complaint validity against FCA DISP requirements and SRC criteria.
- Communicate resolutions to clients via phone, email, and digital channels.
- Escalate high-risk or regulatory cases to the specialist complaints function.
- Identify recurring dispute themes to support root-cause analysis and process improvement.
Requirements
- Must be based in or able to work from Kraków, Poland.
- Experience in frontline dispute resolution or complaints handling within financial services or banking.
- Working knowledge of FCA DISP requirements and SRC eligibility criteria.
- Strong written and verbal communication skills for handling sensitive client interactions.
- High attention to detail and ability to manage a caseload at pace.
- Proficiency with CRM or case management platforms.
Culture & Benefits
- Opportunity to build a new team from the ground up within a FTSE 100 company.
- Exposure to AI-enabled and digital-first customer experience models.
- Collaborative, high-performance work environment.
- Genuine professional development and career growth opportunities.