Customer Service Advisor

TL;DR

Customer Service Advisor: Managing customer and broker inquiries via phone and email with an accent on first contact resolution and data analysis. Focus on delivering exceptional service experiences while resolving complex billing and meter reading queries in a fast-paced energy sector environment.

Location: Must be based in or able to commute to Manchester, United Kingdom (Hybrid model).

Company

hirify.global is an international energy company owned by the Federal Government of Germany, providing gas and power solutions across the energy value chain to over 50,000 clients.

What you will do

• Act as the primary point of contact for customer and broker inquiries via phone and email.
• Ensure timely resolution of queries with a focus on first contact resolution.
• Analyze customer data, including meter readings and billing information, to resolve complex issues.
• Maintain high standards of service in a fast-paced, dynamic environment.
• Collaborate with the team to ensure seamless customer experiences and meet satisfaction goals.

Requirements

• Must be based in or able to commute to Manchester, UK.
• Proven experience in a fast-paced, dynamic customer-facing environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and quick decision-making skills.
• Proficiency in CRM systems or a strong drive to learn new technologies.
• Ability to multitask with high attention to detail.

Culture & Benefits

• Competitive starting salary with bonus earning potential.
• Non-contributory pension with 10% employer contribution.
• 25 days holiday plus bank holidays, volunteering days, and buy/sell holiday options.
• Comprehensive medical and dental insurance including family cover.
• Life assurance and a range of flexible lifestyle and wellness benefits.
• Supportive environment with a focus on professional development and learning.