Customer Service Administrator (Fintech)

TL;DR

Customer Service Administrator (Fintech): Providing administration support for transfer processes across investment products with an accent on case administration and stakeholder communication. Focus on maintaining accurate records and efficiently managing internal systems to ensure smooth transfer operations.

Location: Manchester

Salary: £25,400 annual (pro-rata)

Company

hirify.global is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for investors and professional financial advisers.

What you will do

• Provide administration support for transfers in processes across the product offering.
• Handle communications between customers, third parties, and other business areas.
• Administer transfer cases and consistently monitor their progress.
• Maintain accurate records on company databases.
• Produce professional correspondence, including letters and emails.
• Operate internal systems efficiently to manage administrative workflows.

Requirements

• Minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
• Proven ability and commitment to deliver excellent customer service.
• Strong written and verbal communication skills.
• Competency in IT skills, specifically Word, Excel, and Outlook.
• Ability to work to deadlines and under pressure, including periods of unsupervised work.

Culture & Benefits

• Annual salary of £25,400 (pro-rata).
• Generous holiday allowance plus bank holidays.
• On-site gym and personal trainer led classes.
• Paid volunteering opportunities and free social events.
• Casual dress code and a supportive, collaborative work environment.