ServiceNow Platform Lead (ServiceNow)

Location: Budapest, Hungary; hybrid work with most office-based roles onsite three days a week.

Salary: HUF 9,270,000–13,596,000 gross annually.

Company

hirify.global develops connected automotive, lifestyle, and digital transformation technologies across a portfolio of well-known brands.

What you will do

• Lead the architecture, governance, and enhancement of the enterprise ServiceNow platform.
• Design, configure, test, implement, and maintain ServiceNow ITSM solutions, workflows, business rules, access controls, and catalog items.
• Provide operational application support, investigate logs, resolve incidents and defects, and handle service-level escalations.
• Build reports, dashboards, homepages, and health checks for the ServiceNow instance.
• Coordinate development activities, change control, quality assurance, release management, and third-party collaboration.
• Work with internal and external clients to identify use cases and deliver platform updates.

Requirements

• Proven experience as a ServiceNow architect or administrator supporting enterprise platform capabilities.
• Strong knowledge of ServiceNow core architecture and ITSM modules, including Incident, Change, Problem, Service Catalog, Knowledge Management, and Self-Service Portal.
• Experience with third-party integrations, application or IT support, requirements analysis, solution design, development task management, and release management.
• Detailed understanding of ITIL processes, service desk applications, development lifecycle methodologies, and troubleshooting.
• Working knowledge of JavaScript and HTML; ServiceNow Certified System Administrator qualification or recent equivalent administration experience.
• Ability to work with internal and external clients, organize delivery, balance risk and pragmatism, and use AI tools for efficiency and problem-solving.

Nice to have

• ServiceNow Implementation Specialist certification.
• ServiceNow Application Developer certification.

Culture & Benefits

• Hybrid work environment balancing flexibility with in-person collaboration.
• Employee discounts on hirify.global and Samsung products, including JBL, hirify.global Kardon, and AKG.
• Learning and development through hirify.global University programs.
• Inclusive environment supporting professional and personal development.
• Benefits may include paid time off, holidays, leave, health and wellbeing support, and retirement or savings plans, depending on local arrangements.