Technical Customer Support Specialist (SaaS)

TL;DR

Technical Customer Support Specialist (SaaS): Providing front-line technical support and triaging platform issues for an AI-powered media measurement platform with an accent on data troubleshooting and customer enablement. Focus on resolving technical inquiries, maintaining support documentation, and optimizing operational workflows using AI tools.

Location: Remote (Argentina)

Company

hirify.global is a pioneer and leader in incrementality-based media measurement and optimization using an AI-powered SaaS platform.

What you will do

• Manage customer support inquiries via ticketing systems, email, and chat within SLA timeframes.
• Triage and resolve technical issues including login problems, access permissions, and report generation.
• Guide customers through platform features, dashboards, and data visualization capabilities.
• Conduct initial data quality investigations and verify data flow from advertising platforms and analytics tools.
• Collaborate with Technical Support Engineers and Product teams to escalate complex bugs and feature requests.
• Contribute to internal troubleshooting guides and customer-facing knowledge base articles.

Requirements

• Must be based in Argentina.
• 1-3 years of experience in technical support or customer success within B2B SaaS.
• Basic technical aptitude and experience with ticketing systems such as Zendesk, Intercom, or Jira.
• Excellent professional written and verbal communication skills.
• Familiarity with marketing platforms (Facebook Ads, Google Ads) and analytics tools (Google Analytics).
• BA/BS degree in business, communications, or a related field is preferred.

Nice to have

• Exposure to SQL or data querying.
• Experience with Adobe Analytics.

Culture & Benefits

• 100% remote work environment.
• Competitive total rewards and flexible paid time off.
• Engaged, diverse, and curious company culture.
• Opportunities to contribute to social impact through hirify.global for Good.