Technical Customer Support Specialist (AI)

Location: Remote, Argentina

Company

hirify.global provides an AI-powered SaaS platform for incrementality-based media measurement and optimization, combining automated experimentation, media mix modeling, and marketing analytics.

What you will do

• Respond to customer inquiries through ticketing systems, email, Slack, and chat while meeting response and resolution SLAs.
• Triage and resolve common issues involving login, permissions, platform navigation, report generation, and product functionality.
• Help customers use dashboards, reporting, data exports, historical results, and platform workflows.
• Investigate basic data-quality issues, integration status, missing credentials, expired tokens, and configuration errors.
• Escalate complex technical and data-integrity issues to Technical Support Engineers with reproduction steps and impact details.
• Document interactions, maintain knowledge-base content, collaborate with Customer Success, Product, Solutions, and technical support teams, and track support metrics.

Requirements

• 1–3 years of experience in customer support, technical support, or customer success in B2B SaaS or technology companies.
• Excellent spoken and written English communication skills with a professional, customer-friendly tone.
• Technical aptitude, systematic problem-solving skills, and the ability to learn data platforms, software applications, AI tools, and agentic operational workflows.
• Experience with ticketing systems such as Zendesk, Intercom, Freshdesk, or Jira Service Desk, or willingness to learn.
• Understanding of data concepts such as metrics, dimensions, aggregations, and basic data validation; basic Excel or Google Sheets skills.
• Ability to manage multiple priorities, support more than 20 clients, meet SLAs, and work effectively in a fast-paced environment.

Nice to have

• Intermediate familiarity with Facebook Ads, Google Ads, LinkedIn Ads, or other marketing platforms.
• Experience with Google Analytics or Adobe Analytics.
• Exposure to SQL or data querying.
• BA/BS in business, communications, or a related field.

Culture & Benefits

• 100% remote work from Argentina.
• Competitive total rewards and flexible paid time off.
• Opportunities to contribute through hirify.global for Good.
• Engaged, diverse, curious, agile, and collaborative working environment.
• AI-assisted tools are used to improve operational workflows and support team efficiency.