Specialist Customer Relations (Turkey)

TL;DR

Specialist Customer Relations (Customer Support): Managing customer relations and order processing for the Turkish market with an accent on proactive communication and distribution partner management. Focus on overseeing order execution via EDI/email, resolving regional after-sales inquiries, and coordinating with local sales and marketing teams.

Location: Istanbul, Turkey

Company

Innovative lifestyle and fashion brand for parents, specializing in high-end car seats, baby carriers, and strollers.

What you will do

• Act as the primary point of contact for customers, key accounts, and distribution partners across Turkey.
• Oversee order processing via phone, email, or EDI, ensuring accuracy and timely execution.
• Plan deliveries and proactively resolve logistical issues with relevant departments.
• Manage and resolve regional customer requests, complaints, and after-sales inquiries.
• Liaise with finance and accounts payable to ensure smooth transactional processes.
• Provide CRM reporting and analysis to support strategic business decisions.

Requirements

• Bachelor's degree in business or engineering fields.
• Professional experience in order management, sales operations, and customer management.
• Fluent Turkish and professional English language skills.
• Must be based in Istanbul, Turkey.
• Experience with SAP is a significant advantage.

Culture & Benefits

• International working environment with colleagues from over 29 nations.
• Competitive salary and attractive annual leave.
• Employee discounts on company products.
• Inclusive culture dedicated to diversity and equal opportunities.