Specialist Customer Relations - Turkey (m/f/d)

Location: Istanbul, Turkey

Company

hirify.global develops child safety and lifestyle products for parents, including car seats, baby carriers, kids furniture, and strollers.

What you will do

• Act as the main contact for customers, key accounts, and distribution partners across Turkey.
• Process orders through phone, email, and EDI while ensuring accuracy and timely execution.
• Plan deliveries, follow up on logistical issues, and coordinate resolutions with relevant departments.
• Manage customer requests, after-sales inquiries, complaints, special shipping requests, and escalations.
• Coordinate with Finance, Accounts Payable, Sales, and Marketing to support smooth transactions and regional alignment.
• Assist with CRM reporting and contribute to process improvements and strategic initiatives.

Requirements

• Bachelor’s degree in business, engineering, or a related field.
• Several years of experience in order management, sales operations, and customer management.
• Excellent communication and collaboration skills across multiple teams and stakeholders.
• Fluent Turkish and professional English.
• Hands-on, proactive, and self-motivated approach with a strong sense of ownership.

Nice to have

• Experience with SAP and familiarity with its day-to-day use.

Culture & Benefits

• International environment with employees from more than 29 nations.
• Opportunities for professional and individual development.
• Inclusive environment focused on diversity and equal opportunities.
• Competitive salary, attractive annual leave, and discounts on hirify.global products.