Delivery Experience Manager (Logistics)

TL;DR

Delivery Experience Manager (Logistics): Overseeing and improving delivery service quality and customer experience with an accent on DSP relationship management and long-term country strategies. Focus on optimizing Last Mile logistics, coordinating cross-functional improvement projects, and implementing cost-effective delivery innovations.

Location: Hybrid (Krakow, Poland). Requires 60% office attendance and 40% remote work.

Salary: 151,000 - 226,600 PLN

Company

hirify.global is a leading pet e-commerce company with over 25 years of experience serving over 12 million customers.

What you will do

• Oversee and improve delivery service quality while acting as a customer advocate.
• Manage strategic communication and contracts with Delivery Service Providers (DSPs).
• Develop annual roadmaps and long-term country strategies to maximize customer satisfaction.
• Monitor customer satisfaction trends and define operational priorities.
• Coordinate cross-functional projects to drive continuous improvements in the delivery experience.
• Identify and implement market innovations for superior and cost-effective delivery solutions.

Requirements

• Graduate degree with professional experience in customer-oriented logistics services.
• Profound knowledge of the Last Mile market and logistics operations.
• High analytical competence and advanced proficiency in MS Excel.
• Proven ability to manage projects and translate customer requirements into action.
• Fluent English communication skills.
• Willingness to travel.

Culture & Benefits

• Hybrid work model with 60% office and 40% home split.
• Possibility to work from approved countries for up to 20 days per year.
• Comprehensive career development opportunities and professional training.
• Subsidised transport or bike leasing options.
• 20% discount on all company products.