Healthcare Team Lead (Medical)

TL;DR

Healthcare Team Lead (Medical): Leading and developing a Sydney-based medical support team to deliver world-class patient care with an accent on clinical excellence and patient experience. Focus on managing complex clinical escalations and designing systemic improvements for digital healthcare delivery.

Location: Must be based in Sydney, New South Wales, Australia

Company

hirify.global is a digital healthcare company building a preventive healthcare ecosystem and various specialized clinics, now part of Hims & Hers.

What you will do

• Lead and develop the Sydney-based medical support team, establishing and maintaining high clinical standards.
• Embed a patient-first approach to ensure the patient journey is safe, clear, and supportive.
• Serve as the ultimate escalation point for complex clinical enquiries across Sydney HQ and offshore support teams.
• Collaborate with clinical, operations, and product teams to identify risks and drive process improvements at scale.
• Provide clinical thought leadership by contributing to industry events, articles, and patient-centered content.

Requirements

• AHPRA Registered Nurse qualification.
• 5+ years of experience in a clinical or patient-facing role.
• Proven experience leading and managing clinical teams, including performance and professional development.
• Previous experience in a telehealth environment and working with GLP-1 medications.
• Strong clinical judgement for handling complex or high-risk cases.
• Ability to speak in public and represent the company's clinical philosophy externally.

Nice to have

• Familiarity with offshore or distributed team operations.
• Experience as a health writer, media contributor, or public health communicator.
• An existing network within the Australian nursing or digital health community.

Culture & Benefits

• Equity ownership for all employees.
• Flexible working hours and a strong focus on work-life balance.
• Professional growth support via learning budgets, certifications, and peer shadowing.
• Comprehensive wellness perks including exercise classes, Whoop memberships, and catered wellness talks.
• Supportive leave policies, including parental and miscarriage leave, and an Employee Assistance Program.
• Vibrant social environment with funded social clubs and quarterly rooftop parties.