ΠΡΠ° Π²Π°ΠΊΠ°Π½ΡΠΈΡ Π² Π°ΡΡ ΠΈΠ²Π΅
ΠΠΎΡΠΌΠΎΡΡΠ΅ΡΡ ΠΏΠΎΡ ΠΎΠΆΠΈΠ΅ Π²Π°ΠΊΠ°Π½ΡΠΈΠΈ βΠΎΠ±Π½ΠΎΠ²Π»Π΅Π½ΠΎ 2 ΠΌΠ΅ΡΡΡΠ° Π½Π°Π·Π°Π΄
Client Services Project Manager (CX)
ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ Π²Π°ΠΊΠ°Π½ΡΠΈΠΈ
Π’Π΅ΠΊΡΡ:
TL;DR
Client Services Project Manager (CX): Leading the implementation of NICE products after sale through direct and indirect channels with an accent on end-to-end delivery and stakeholder alignment. Focus on managing project lifecycles, coordinating cross-functional teams, and ensuring successful customer onboarding within the contact center industry.
Location: Must be based in Manila, Philippines
Company
is a global software corporation and innovation powerhouse specializing in AI, cloud, and digital solutions for customer experience, financial crime prevention, and public safety.
What you will do
- Lead end-to-end project execution from initiation to closure, ensuring delivery is on time and within scope.
- Align internal and external stakeholders by translating business needs into actionable delivery plans.
- Develop and maintain comprehensive project plans, timelines, and communication artifacts.
- Manage resources, dependencies, risks, and scope changes to minimize delivery impact.
- Build and maintain critical business relationships with customers and partners.
- Conduct project retrospectives and produce recommendations to improve delivery outcomes.
Requirements
- Bachelorβs degree in Business Management or a related field.
- 5β10+ years of customer-facing project management experience, preferably in enterprise environments.
- PMP certification (PMI) is required.
- Strong understanding of technology and the software development lifecycle (SDLC).
- Excellent written and verbal communication skills for executive and customer-facing settings.
- Location: Must be based in Manila, Philippines.
hirify.global-to-have"> to have
- Experience in call center/contact center environments.
- Industry experience in telephony and/or call recording.
Culture & Benefits
- Work for a NASDAQ-listed market leader recognized as an innovation powerhouse in AI and cloud.
- High-performance culture that encourages challenging limits and executing beyond high standards.
- Equal opportunity employer commitment ensuring a diverse and inclusive workplace.