Implementation Manager – Spend/ERP (Fintech)

Location: San Francisco, with 3 days in the office; implementation coverage across the United States

Salary: $150K–$250K base annually, plus potential equity and bonus

Company

Airwallex provides an AI-native financial operating system and regulated global payments infrastructure for businesses.

What you will do

• Own end-to-end delivery of complex Spend and corporate card implementations from solution design through go-live and early spend activation.
• Advise customers and internal teams on integration approaches, system configuration, and solution design.
• Translate customer requirements into scalable architectures involving ERP, HRIS, accounting systems, expense platforms, APIs, and third-party connectors.
• Coordinate Sales, Merchant Services, Solutions Engineering, Product, Operations, Risk, and external partners.
• Troubleshoot integration and configuration challenges while guiding customers toward robust, maintainable implementations.
• Create documentation, playbooks, and lightweight tooling, and channel customer feedback into Product and Engineering roadmap decisions.

Requirements

• Bachelor’s degree in Business, Finance, Engineering, Information Systems, or a related field, or equivalent practical experience.
• 5+ years of experience in implementation, onboarding, customer success, or project/program management for complex technology or financial services implementations.
• 4+ years of client-facing delivery or professional services experience in SaaS, fintech, consulting, systems integration, or enterprise implementation.
• Experience delivering ERP, accounting system, or expense platform implementations, including GL, cost centre, entity, and card-feed data flows.
• Strong communication, presentation, stakeholder management, and cross-functional project leadership skills, including work with C-level executives.
• Ability to work from San Francisco with 3 days in the office and support implementation delivery across the US.

Nice to have

• Experience with API-based integrations and common web, SSO, ERP, and integration concepts.
• Experience working with integration engineers, solution architects, or technical program managers.
• PMP, PRINCE2, Scrum Master, or similar project management certification.
• Experience managing strategic or enterprise accounts and working in fast-moving, ambiguous environments.

Culture & Benefits

• Work with a global financial infrastructure company operating across North America, Europe, the Middle East, and Asia-Pacific.
• US-based employees may receive medical, dental, vision, 401(k), disability, life insurance, and well-being benefits.
• US-based employees receive 20 paid vacation days and 12 company holidays annually.
• Additional compensation may include annual bonuses, commissions, RSUs, or other incentives.