Level 2 Technical Support Engineer (Networking)

TL;DR

Level 2 Technical Support Engineer (Networking): Providing high-quality technical assistance for enterprise networking products with an accent on troubleshooting wired and wireless connectivity issues. Focus on managing support cases, collaborating with L3 engineers, and ensuring customer satisfaction through clear communication and technical expertise.

Location: Taipei, Taiwan (Hybrid)

Company

hirify.global is a global networking company dedicated to creating innovative solutions that connect people and power businesses.

What you will do

• Provide front-line support via phone, email, and chat for switches, access points, routers, and NAS devices.
• Diagnose and resolve moderately complex wired and wireless networking issues.
• Manage a queue of support tickets, ensuring timely and accurate resolution.
• Collaborate with L3 engineers to support efficient resolution of escalated cases.
• Document troubleshooting steps, findings, and resolutions clearly in internal systems.
• Identify recurring issues and contribute to process and product improvements.

Requirements

• Mandarin: Fluent required
• English: Professional working proficiency required
• Minimum 2 years of experience in technical support, preferably in a networking-focused role.
• Solid understanding of wired and wireless networking fundamentals, protocols, and topologies.
• Bachelor’s degree in Information Technology, Engineering, or a related technical field.
• CCNA, CompTIA Network+, or equivalent certification.

Culture & Benefits

• Performance-driven and collaborative team environment.
• Commitment to professional growth and technical skill development.
• Focus on innovation and shaping the future of connectivity.
• Inclusive workplace culture based on merit and equal opportunity.