Customer Success Implementation Manager (Medtech)

TL;DR

Customer Success Implementation Manager (Medtech): Managing the end-to-end implementation of mental health benefit solutions for new customers with an accent on cross-functional orchestration and technical launch operations. Focus on building scalable processes, troubleshooting launch issues, and ensuring seamless transitions from sales to ongoing account management.

Location: Must be based in the USA

Salary: $106,000–$146,000

Company

hirify.global is a leading provider of evidence-based mental health care, utilizing an AI-powered platform to improve access and clinical outcomes for millions of members.

What you will do

• Lead seamless client transitions by partnering with Sales and Customer Success teams.
• Manage and execute technical operations to ensure launch readiness for new clients.
• Serve as the central point of contact for all cross-functional communications during the launch phase.
• Create and maintain documentation, tools, and systems to optimize launch processes.
• Lead customer-facing calls to ensure on-time and successful project execution.
• Support the strategic evolution of implementation processes to accommodate new business lines and complex customer needs.

Requirements

• 5+ years of work experience in a high-growth, fast-paced environment.
• Demonstrated experience in the employer-sponsored health benefits space.
• Strong project management skills with the ability to balance multiple priorities simultaneously.
• Excellent communication skills with an emphasis on building trust.
• Must be based in the USA.
• Experience with Salesforce, Jira, and Asana is preferred.

Culture & Benefits

• Comprehensive healthcare coverage including medical, dental, vision, and FSA/HSA.
• 401K retirement plan with up to 3% matching.
• Equity in the company through restricted stock units.
• Generous paid time off, sick days, and company holidays.
• Paid parental leave and monthly tech allowance.
• Access to Lyra coaching and therapy services.