Business Analyst (Fintech)

TL;DR

Business Analyst (Fintech): Building and improving the customer journey for credit and debit card applications with an accent on funnel optimization and process design. Focus on gathering requirements, collaborating with cross-functional teams, and analyzing product metrics to enhance the digital onboarding experience.

Location: Flexible work from office or remote. Must be willing to work across European and Mexican time zones. Relocation support to Serbia is available.

Company

A leading fintech company transforming digital banking in Mexico.

What you will do

• Develop and launch new customer journeys within existing banking products.
• Improve different stages of the credit and debit card application funnel.
• Gather, analyze, and refine business requirements for engineering teams.
• Design business processes and write clear technical requirements.
• Collaborate with Product Managers, Developers, and Analysts to deliver initiatives.
• Analyze customer journeys to identify bottlenecks and propose improvements.

Requirements

• English: B2 level or higher required.
• Strong analytical and problem-solving skills.
• Ability to translate business processes into clear requirements.
• Willingness to work across European and Mexican time zones.
• Structured thinking and attention to detail.
• Ability to manage multiple tasks and priorities.

Nice to have

• Commercial experience in Origination, Customer Support, or Delivery domains.
• Experience or educational background related to technology-driven companies.
• Degree from a strong university.

Culture & Benefits

• Relocation support to Serbia for employee and family.
• Flexible work arrangements (remote or office).
• Healthcare coverage.
• Education budget for language lessons and professional training.
• Wellness budget for mental health and fitness.
• 20 days of annual leave plus paid sick leave.