Customer Trust Manager (LegalTech)

TL;DR

Customer Trust Manager (LegalTech): Managing end-to-end customer security, privacy, and AI-governance trust requests for a high-growth legal AI platform with an accent on security questionnaires, audit evidence, and compliance posture. Focus on translating complex technical controls into clear, customer-ready responses for demanding legal and procurement stakeholders.

Location: Must be based in London and work on-site 5 days a week

hirify.global

hirify.global is an AI-native workspace for legal professionals, trusted by over 1,000 customers globally to streamline complex legal workflows and document analysis.

What you will do

• Own customer trust requests end-to-end, including security questionnaires (SIG, CAIQ), DDQs, and RFP security sections.
• Address AI-trust inquiries regarding training data, model-provider subprocessors, and AI-governance frameworks like the EU AI Act and NIST AI RMF.
• Translate technical security and AI-governance posture into clear, confident answers for CISOs and procurement teams.
• Maintain the trust portal, evidence repository, and documentation for SOC 2, ISO 27001, and other compliance standards.
• Support the review of DPAs and non-standard security terms in partnership with Legal counsel.
• Drive automation and process improvements to scale the Customer Trust function globally.

Requirements

• 3–5 years of experience in customer trust, security GRC, security assurance, or third-party risk management.
• Proven ability to manage high-stakes B2B relationships with demanding security and legal stakeholders.
• Strong technical communication skills with the ability to translate complex security and AI controls into customer-ready language.
• Must be able to work on-site in London 5 days a week.
• Detail-oriented mindset with the ability to manage multiple time-sensitive sales and renewal cycles.
• Technical curiosity and ability to quickly learn new security concepts and AI frameworks.

Nice to have

• Familiarity with SOC 2, ISO 27001, GDPR, and NIST frameworks.
• Exposure to AI governance standards such as ISO/IEC 42001 or NIST AI RMF.
• Professional certifications like CISA, CISM, CISSP, or ISO 27001 Lead Implementer.
• Experience with GRC tooling such as Vanta, Drata, SafeBase, or OneTrust.
• Background in SaaS, AI, or legal tech environments.

Culture & Benefits

• High-performance, ego-free culture focused on excellence and direct feedback.
• Opportunity to work at a rapidly scaling company with $100M+ ARR.
• Collaborative environment emphasizing in-person teamwork and ownership.
• Impact-driven role at the intersection of AI, security, and legal technology.